Customer Success Manager
GreenSketchGreenSketch is a next-generation SaaS platform purpose-built for the residential solar and storage industry. We empower installers with a fully integrated workflow — from lead generation, design, and quoting to finance, proposal, and procurement — all in one seamless platform.
As a pioneer in Australia, GreenSketch launched Battery Wall Design — a visualized battery layout that increases proposal acceptance rates by up to 30%. Our intuitive, user-friendly interface enables sales teams, designers, installers, and procurement managers to get started instantly. Thanks to our 100% free-for-installers model, GreenSketch has become one of the most widely adopted solutions in the market. Today, we proudly support 2,000+ installer clients worldwide, expanding rapidly from Australia to Europe and beyond!
Most “Customer Success” roles are about maintenance.
This isn’t one of them.
We’re looking for a commercially sharp, revenue-driven operator who thrives on the chase and knows how to turn wins into long-term growth. If you love building pipeline, closing deals, and then expanding accounts—you’ll feel right at home here.
What you’ll own
1. Business Development (Building Rapport)
Identify, engage, and close new customers and strategic partners
Build and manage a high-quality pipeline (inbound + outbound)
Lead demos, proposals, and commercial negotiations end-to-end
Develop partnerships with key industry players to expand reach
Work with marketing to sharpen lead gen and conversion
2. Customer Success (The Expansion)
Own onboarding and activation—drive fast time-to-value
Build strong, lasting relationships with key stakeholders
Increase product adoption, usage, and engagement
Proactively manage accounts to reduce churn and grow revenue
Be the voice of the customer—feed insights into product and strategy
What you bring
2–5+ years in SaaS sales, business development, or customer success
A strong commercial mindset with real revenue ownership
Proven ability to manage the full customer lifecycle
Excellent communication—you can sell, influence, and build trust
Comfortable in a fast-paced, scale-up environment
Data-driven—you manage pipeline and performance with numbers, not guesswork
Why this role is different
You’re not boxed into “sales” or “CS”—you own the full revenue journey
Real autonomy and impact in a scaling business
High visibility—your results directly shape growth
If you’re someone who gets a kick out of closing deals and growing them into something bigger—this is your role!