Customer Support & Onboarding Specialist (Part-Time, Remote AU/NZ)

About Us

We're Gojee (gojeeapp.com.au) — a fast-growing SaaS company building an ERP platform for SMEs in manufacturing, construction, and engineering. Our product is tightly integrated with Xero, and we're focused on delivering a reliable, high-quality customer experience as we scale.

The Role

We're hiring a part-time Customer Support & Onboarding Specialist to take ownership of our support process and help ensure new customers successfully get up and running.

This is a hands-on, execution-focused role. Your primary responsibility is to make sure no customer issue or follow-up is missed, while delivering structured onboarding training and ensuring customer success. This role is critical to customer retention — consistency, organisation, and follow-through are key.

Hours, Rate & Engagement

• Part time, ~4 hours per day — with a pathway to full time
• Preferably 9am–1pm AEST (some flexibility on exact hours for the right candidate); consistent daily schedule required
• $38–$44 per hour + super (casual), depending on experience
• Remote (AU/NZ) — immediate start preferred

Responsibilities

1. Customer Support

2. Follow-Ups & Ownership

3. Onboarding & Training

4. Customer Check-Ins

5. Internal Coordination

What Success Looks Like

• Fast, professional responses to customers
• Every follow-up tracked through to resolution
• Well-managed and organised inbox
• Smooth and consistent onboarding experience
• Early identification of customer issues
• Works independently with minimal supervision

Requirements — Must-Have

• Strong written communication skills
• Highly organised and detail-oriented
• Reliable and consistent — follows through on commitments
• Able to manage tasks without dropping details
• Comfortable working with structured processes and routines
• High level of ownership and accountability

Nice to Have

• Experience in SaaS customer support
• Experience with ticketing systems (Intercom, Zendesk, Jira etc.)
• Experience in training/process development/operations
• Basic technical understanding (bugs, workflows, systems)
• Familiarity with Xero or ERP systems

Growth Opportunity

This role is designed to grow with the company:

• Opportunity to transition to a full-time role as we scale
• We're an approved sponsor and have sponsored team members before. For a high performer, sponsorship may be considered in future if the role transitions to full time (subject to visa requirements at that time). You must hold current AU/NZ work rights to apply.
• Opportunity to take on more responsibility over time

Why Join Us

• Be part of a growing SaaS company
• Clear expectations and structured role
• Flexible part-time arrangement
• Opportunity to grow into a larger role over time

How to Apply

• Send your CV to sean@gojee.com.au. In your email, tell us in 3–4 sentences how you would handle a customer reporting a bug you can't reproduce — we read every response.