Customer Success Manager – Goulburn Valley Shepparton area | Phytech Australia
This is a rare opportunity to join a fast-growing AgTech company at a pivotal point in its Australian expansion and build a career that genuinely matters to the growers you work with.
About the Role
Based in the greater Shepparton area and reporting directly to the Managing Director, you'll own your region. Your days will be split between winning new business and being a trusted agronomic advisor to an established client base: Farm and Irrigation Managers who rely on you to help them make better decisions, backed by real plant data rather than guesswork.
This isn't a call-centre sales role. You'll be on-farm, face-to-face with growers, walking through orchards, solving real problems. The impact you have is tangible; providing peace of mind and improving efficiencies on farm.
Why This Role Stands Out
At Phytech, the CSM role sits at the intersection of agronomy, technology and commercial growth. You'll have direct influence on how the business expands in one of Australia's most important horticultural regions, and as the company grows, so does your career. We're actively developing our team from within — the right person in this role has a clear path into senior positions as we scale.
Internally, you'll be a key voice on what growers need, feeding insights back into our product and service teams. Your experience in the field shapes how we improve. That's not a line in a job ad — it's how we actually operate.
What You'll Be Doing
Generating new business across the Goulburn Valley through referrals, relationships and regional knowledge
Providing agronomic support and training to existing clients — on-farm, by phone, or via Zoom
Interpreting plant and environmental sensor data to give growers actionable, evidence-based recommendations
Travelling regularly throughout the region, with the occasional night away
What You'll Bring
Minimum 1–2 years of horticultural irrigation experience — operation, maintenance or design
Strong agronomy knowledge and a genuine passion for helping growers succeed
The ability to learn quickly, think analytically and communicate clearly and professionally
A self-starter mindset — you'll work autonomously from home or our Mildura office
A valid Australian driver's licence and full working rights in Australia
Experience in agricultural sales or consultancy is a real advantage
What's On Offer
Base salary and commission structure commensurate with experience
Company vehicle, phone and laptop
Superannuation
Full training and ongoing support on the Phytech platform
A genuine path for career progression in a growing business
The chance to be part of something bigger — technology that's changing how Australia grows food
About Phytech
Phytech is Australia's largest IoT AgTech service provider. Our plant and environmental sensors, combined with cloud-based algorithms, give growers real-time insights to optimise irrigation, improve water efficiency, boost yields and enhance produce quality. We work across apples, stonefruit, almonds, cherries and more — delivered on a seasonal subscription model that makes precision agriculture accessible to growers of all sizes.
If you're motivated, analytical, and want a role where your work directly improves the livelihoods of Australian growers — we'd love to hear from you.