Customer Success Manager, Company Registry

About Us 

Automic Group is Australia’s market leader in technology-driven investor administration. Combining proprietary cloud-native technology with expert service, Automic simplifies investor administration and governance for companies and funds. We provide the market's leading registry, employee share plans, IR analytics, and fund administration services for over 1,400 ASX-listed and unlisted organisations.  

Automic’s culture is collaborative, inclusive, and purpose driven. It is grounded in our mission to connect companies and funds to their investors through technology, service, and trust, and guided by our values of One Automic, Go Beyond, Empowered, and Accountable. 

Key Responsibilities Include

• Manage and grow a portfolio of Company Registry clients.
• Deliver a proactive and high-quality client experience across all interactions.
• Build trusted relationships with key stakeholders and decision-makers.
• Support onboarding and implementation activities for new clients.
• Collaborate with internal teams to deliver seamless client outcomes.
• Provide guidance on registry and governance-related matters.
• Identify opportunities for service enhancements, renewals, and growth.
• Contribute to technology improvements and process optimisation initiatives.
• Manage client issues and escalations with professionalism and urgency.
• Act as the voice of the client within the business to support continuous improvement.

About You

We're looking for a commercially minded and client-focused professional who enjoys building long-term relationships and delivering exceptional service outcomes.

You'll Bring:

• 4+ years' experience in Customer Success, Account Management, Relationship Management, Registry Services, Financial Services, or a related professional services environment.
• Strong knowledge of the Corporations Act, ASX Listing Rules, and corporate governance frameworks.
• Experience managing a portfolio of clients and delivering high-quality service outcomes.
• Strong stakeholder management and relationship-building capability.
• Excellent communication and influencing skills.
• A proactive and solutions-focused approach to problem solving.
• Strong organisational skills with the ability to manage competing priorities.
• Experience using CRM platforms and client management systems.
• Tertiary qualifications in Business, Finance, Law, or a related discipline will be highly regarded.

Why Join Automic?

You'll be part of a team where operational excellence, collaboration, and continuous improvement are genuinely valued. This is an opportunity to deepen your expertise, contribute to meaningful outcomes, and grow your career within a high-performing, purpose-led fintech environment.

Key Benefits Include:

• Hybrid working environment.
• High-growth, scale-up organisation.
• Professional career growth and development opportunities.
• Supportive and fast-paced team environment.

Apply now and join a business that's redefining investor administration through technology, service, and innovation.

Please note, applications will be reviewed as they are received, and interviews may commence prior to the closing date.