Customer Success Manager - Critical Infrastructure

• Fantastic opportunity to enter the rapidly growing Data Centre industry.
• Tailored CDC Academy and hands-on training provided.
• Make Your Mark in this newly created position
  

About us:

Established in 2007, CDC Data Centres is Australia and New Zealand's leading operator of secure, world-class data centre facilities. CDC plays a unique role in the fabric of the nations in which we operate, and we take this responsibility very seriously.

With multiple facilities across Australia and New Zealand, CDC's diversified operations provide large-scale secure data centre campuses that support co-location, dedicated and hyperscale compute environments, with all campuses interconnected with high-speed carrier grade networks.

At CDC, we are passionate about creating an inclusive workplace that promotes and values diversity. We believe that everyone's unique experiences enable us to deliver meaningful benefits for our people, our clients and communities. Our mission is to attract, retain and grow the world's best data centre team.

Our people are committed, tenacious and meticulous in supporting our customers. Together, we configure the landscape to meet the security, reliability, connectivity and sustainability needs for today and tomorrow. 

About the role:

We are looking for an experienced Customer Success Manager who genuinely enjoys building relationships and takes pride in helping customers succeed. In this role, you will play a central part in supporting CDC's customers across the full service delivery lifecycle, ensuring their experience with us is seamless, consistent and positive.

This is a highly visible, collaborative role where you will become a trusted partner to our customers and a key connector within CDC. You will work closely with teams across operations, delivery and commercial to bring people together, anticipate needs, manage risks early and deliver outcomes that go above and beyond expectations.

Reporting to the Head of Customer Success, you will have end to end ownership of customer satisfaction and the opportunity to continuously improve how we deliver for our customers, strengthening relationships and helping CDC show up at its best every day.

Other responsibilities include:

• Build and maintain strong, trusted relationships with customers and partners, ensuring a consistent, high quality experience throughout their journey with CDC
• Work collaboratively across CDC to bring the right teams together and support seamless, well coordinated customer outcomes
• Strengthen CDC's presence across multiple customer environments by partnering closely with customer stakeholders and on site teams
• Support delivery of customer contracts in line with agreed KPIs, helping ensure commitments are clearly understood, tracked and met
• Coordinate and facilitate monthly business reviews, quarterly operational and security audits, and other customer compliance activities
• Respond promptly and professionally to customer enquiries, including operational matters and coordination of project quotes or proposals
• Stay connected to industry developments and represent CDC with professionalism, modelling our DNA and leadership fundamentals in every interaction

What's in it for you:

CDC offers excellent employment conditions and benefits such as:

• CDC Academy -Make your mark by enhancing your professional development with the CDC Academy. Enrol in specialised training courses that will help you develop skills and ensure you thrive in your chosen career.
• CDC Day - An additional day of paid leave dedicated to nurturing your health and wellbeing.
• Parental Leave - Inclusive and above legislative tenure of parental leave entitlements to help you start, grow and care for your family.
• Volunteer Leave - Make a meaningful difference with 2 days of volunteering leave for any cause or charity of your choice.
• Employment Assistance Program - Be confident that you and your family are supported with access to our comprehensive Employee Assistance Program.
• CDC Social Events - CDC's offers staff and their family's inclusive events that nurtures relationships, connection and friendships across the business. CDC hosts BBQs, family picnics and community events, bringing together CDC staff in different settings.

About you:

You are an experienced service delivery professional who enjoys ownership, thrives in complex environments and takes pride in delivering great outcomes for customers. You bring a calm, structured approach, build trust easily, and are motivated by making things work well, consistently.

• Solid experience in service delivery and project coordination, ideally within technology or critical environments
• Extensive experience supporting large or enterprise customers with engagement with leaders and wider internal & stakeholders
• Demonstrated growth in customer or service management roles, with the confidence to lead conversations and take accountability
• Strong capability across contract management, SLA management and performance reporting
• Clear, confident written and verbal communication, with the ability to engage effectively across technical and non technical stakeholders
• A solutions focused mindset with strong problem solving ability and attention to detail
• A genuine commitment to customer satisfaction, taking ownership of outcomes and nurturing long term stakeholder relationships
• Experience working closely with delivery leads to ensure aligned, consistent communication and progress across active projects
  

Essential:

Australian Citizenship with ability to obtain and maintain a NV1 Security Clearance.

How to Apply:

If you are looking for an opportunity to play a vital role in a fast-growing Australian Technology company and be part of our amazing team, please submit your resume and cover letter by clicking Apply.

We are committed to fostering a diverse and inclusive workplace where all individuals are valued and respected. We believe that diversity of backgrounds, perspectives, and experiences leads to innovation and success. We actively promote equality and strive to create a welcoming environment for all employees. We are dedicated to building a team that reflects the diversity of our community and encourages everyone to bring their authentic selves to work.

Closing Date: 11.59pm Sunday, 19 July 2026