Customer Success Manager

We're hiring. 🌱

Plumfleet is looking for our first Customer Success Manager — and it's a role worth getting excited about.

We build Plumtree, an Australian SaaS platform that helps fleet operators across Australia and New Zealand manage driver compliance, FBT, grey fleet, pool vehicles, telematics, and eLearning. We work with 140 customers and white-label partners including some of Australia and New Zealand's most trusted brands.

We're a small, high-trust team — and we're looking for someone to own the customer relationship from onboarding through to renewal and expansion.

This is not a call-centre support role. It's a relationship role where you'll know every account by name, help customers get genuine value from the platform, and play a direct part in our growth.

What we're looking for:

→ A natural communicator who finds energy in helping people

→ Organised and reliable — you follow through, every time

→ Comfortable picking up new software quickly

→ Early career welcome — we'll invest in your development

What you'll get:

→ Ground-floor CSM role at a growing Australian SaaS company

→ Direct access to the founders from day one

→ Melbourne-based, on-site during initial training

→ Competitive salary, commensurate with experience

If you're looking for a role where your work is visible, your voice is heard, and you're building something — we'd love to hear from you.

📩 Apply by sending your CV and a short note to enquries@plumfleet.com.au