Customer Success Manager

At Tabit Technologies, we power restaurants with innovative, cloud-based Mobile POS solutions that streamline operations, increase revenue, and elevate the guest experience. Our technology is built by restaurant people, for restaurant people, and we’re growing our team.

We’re looking for a Customer Success Manager with hands-on Front-of-House and Back-of-House restaurant experience to guide clients through onboarding, implementation, and long-term success with our platform.

ROLE DESCRIPTION

This is a mixed role that combines customer success, support, and on-site implementation. You’ll work closely with restaurants after they go live, help them get real value from Tabit, and step in when things need fixing or fine-tuning.

You’ll mostly work remotely, but from time to time you’ll be on-site at customer venues, including occasional availability during hospitality operating hours. It’s a practical, customer-facing role - ideal for someone moving from hospitality into tech.

KEY RESPONSIBILITIES

• Responsible for technical execution of site build and menu design.
• Perform customer support duties, providing technical support and assistance to users encountering issues.
• Assist with the execution of different Projects.
• Assist in discovery meetings to deep dive into specific customer.
• Plan and execute training sessions pre and post Go Live
• Facilitate and execute hardware and software staging plans
• Leverage prior restaurant and service industry expertise to provide top-notch consultative value to customers and companies
• Act as account manager for your customers.

YOU’LL LIKELY BE A GREAT FIT IF YOU:

• Have full working rights in Australia.
• Experienced in restaurant operations (FOH and/or BOH required)
• Understand how restaurants operate and the challenges they face
• Comfortable working directly with restaurant owners and leadership
• Confident trainer and communicator
• Tech-savvy, detail-oriented, and customer-focused
• Able to travel interstate at least once a month

NICE-TO-HAVE:

• Experience with POS systems or hospitality software
• Previous support, customer success, or tech-adjacent experience
• Familiarity with CRM or ticketing tools (Monday, Jira, Zendesk, Salesforce, etc.)
• Interest in SaaS and growing into a long-term tech career