Customer Success Manager

About Sphere

Sphere Drones helps Australia's largest mining, utilities, energy, ports, and agriculture operators run autonomous drone programs at scale - combining our integrated Hub systems, the Curo software platform, and a Remote Operations Centre that plans and flies missions across Australia every day.

Our customers use the data we collect to make critical operational decisions, and our commercial team is growing to match the demand.

About the Role

Manage a diverse portfolio of accounts and own each one commercially: health, renewals, and growth. You will run a repeatable onboarding motion, keep a sharp eye on utilisation signals across the portfolio, and progress renewal and expansion.

What You'll Do

•     Onboard new customers with a repeatable, scalable process and clear success milestones

•     Manage portfolio health with proactive outreach, utilisation monitoring, and triage of at-risk accounts

•     Own renewal conversations independently across your portfolio

•     Keep immaculate account records and act as the internal voice of the mid-market segment

What You'll Bring

•     5+ years in Customer Success, Account Management, or drone operations

•     Proven ability to run many accounts concurrently and triage competing priorities

•     Commercial instinct - you are comfortable leading renewal and growth conversations

•     Strong CRM discipline and clear, professional communication

•     Experience in mining, utilities, or agriculture is an advantage; drone or field-services exposure highly regarded

Why Sphere

•     A genuine growth-stage opportunity - you will help shape how a scaling commercial team operates

•     Enterprise customers doing real, operationally critical work - not proof-of-concept tourism

•     Direct access to leadership

Sound like you?