About LiveMine
At LiveMine, we build software that solves real problems for mining operations.
Our mission is to accelerate mining's digital transition by building tools we wish we had when we were on site.
Today, our software is used by mining companies across the world to improve visibility, accountability, compliance, and decision making.
We are a small, passionate team that moves quickly, stays close to our customers, and takes pride in building products that genuinely make a difference in day-to-day operations.
About the Role
We are seeking a Customer Success Manager (Enablement) to help our customers get the most value from the LiveMine platform
This role sits within our Customer Success team and is responsible for customer training, support, adoption, and enablement across our customer base. You'll work directly with site personnel, supervisors, and corporate teams to ensure users are confident using our products.
This role involves some travelling to customer sites, giving you the opportunity to work alongside end users and gain firsthand insight into how our software is used in the field.
Success in this role is measured by customer adoption, customer satisfaction, and whether our software consistently delivers value and becomes a trusted part of the operation.
You'll spend time training users (both remotely and on site), supporting customers, creating enablement resources, visiting sites, and working closely with the Product and team. You'll also act as the voice of the customer within LiveMine, ensuring customer feedback, challenges, and opportunities to help shape the future direction of our products and services.
Key Responsibilities
Own the adoption of our product suite, helping customers embed key workflows into day-to-day operations
Ensure customers are getting value from our products and using them effectively
Monitor customer usage and proactively address adoption risks and gaps
Support the rollout of new features and workflows to drive adoption and value realization
Deliver remote and onsite training to site personnel, supervisors, and administrators
Develop and maintain training materials, user guides, and enablement resources
Own the customer support function and coordinate support activities
Investigate and troubleshoot customer issues, working with the Product and Engineering teams
Act as a trusted system expert, helping customers solve operational and workflow challenges
Build strong relationships with stakeholders across customer organizations
Gather customer feedback, challenges, and enhancement opportunities
Represent the voice of the customer internally and help shape product improvements
Identify recurring customer themes and opportunities to improve adoption and customer outcomes
Support customer retention and growth initiatives alongside the broader Customer Success team
Why Join Us
Flexible hours and location (work from our Perth office or remotely)
Note this is still an in-office role based in Perth
Impactful work with a real-world user base
Tight-knit, high-performing team
Opportunity to shape the future of a fast-growing platform
Supportive company culture that values your input
Healthy silly goose to business goose ratio
One Last Thing
We value authentic, thoughtful communication, both in the way we work and in how we hire.
If you're using AI tools to help with your application, that's completely fine, just make sure the voice, intent, and enthusiasm still reflect you!
We'd much rather get a genuine sense of how you think and what excites you than read something generic.
Don't meet every requirement? That's okay! If this role sounds like it could be something you'd be passionate about, we'd love to hear from you.