Customer Success Manager @ Mentimeter

The role

Enterprise Customer Success at Mentimeter's Strategic Accounts isn't about keeping the lights on. It's about proving, deal by deal and quarter by quarter, that Mentimeter belongs at the centre of how our biggest customers communicate, learn, and grow.

You'll be one of the first people building out our Strategic Accounts function in Sydney, working deeply with a focused portfolio of our most complex, highest-value enterprise customers. These are organisations with multiple business units, regions, and stakeholder layers.

The Relationship Manager owns the commercial side. You own the value: the success plans, the executive relationships, the proof points that make expansion the obvious next step. This is a role for someone who wants to operate as a genuine strategic partner, not a support function.

What you'll do

• Align Mentimeter usage to the business outcomes and executive-level KPIs that actually matter to each customer
• Build and maintain structured success plans grounded in how each customer defines success internally
• Lead conversations with senior stakeholders - Managing Directors, functional leaders - in their language, not ours
• Read the room in high-stakes meetings, adapt in real time, and steer discussions toward outcomes
• Challenge customers constructively when it strengthens the partnership, not just when it's comfortable
• Lead workshops and represent Mentimeter at customer events
• Build multi-threaded relationships across departments and regions so Mentimeter is embedded, not bolted on
• Spot risk signals early and drive mitigation plans alongside the Relationship Manager
• Expand cross-departmental adoption by genuinely understanding how each customer works
• Turn strong relationships into advocacy, referrals and customer stories that support long-term growth

What you bring

• 3+ years in Enterprise SaaS Customer Success, and or Sales, or Client facilitation background.
• A track record managing complex, multi-stakeholder accounts
• Real, measurable business impact you've driven inside large organisations
• Executive presence - you're comfortable advising Managing Directors and VP-level stakeholders, not just presenting to them
• A structured, disciplined approach to success planning and stakeholder mapping
• Professional-level English and excellent communication skills

Not part of this role: prospecting and closing new logos (Account Executives own that), the commercial relationship (Relationship Managers own that), and day-to-day support (our customer support own that). You're still fully accountable for the long-term health of every account in your portfolio.

Compensation

We believe in the power of togetherness, so we don't run commission-based sales comp - it's not how we want people showing up to these relationships. The salary range for this role is $120–$140k annually, plus super & full benefits package.

Mentimeter is a hybrid workplace - expect to be in-office 3 days a week in Sydney CBD.

What Mentimeter Can Offer

At Mentimeter we can offer a diverse and inclusive work environment supported by smart and driven colleagues. We believe in continuous professional development for all of our colleagues and therefore offer access to a leadership program (including external personal coach) and relevant education to ensure that we continue to be state-of-the-art when it comes to innovating and building Mentimeter. Your place will be in a growing company with lots of career opportunities, working on a beloved product used by more than 300 million people. It’s not all about work though, we also offer a very healthy view on work-life balance.

All of this comes attached with a competitive compensation and benefits package, including pension contributions. Learn more about our benefits by visiting our Benefits & Perks page

🟢 Please consider applying even if you don't meet 100% of what’s outlined 🟢

Key Responsibilities

• ❤️ Building customer relationships
• 🐣 Educationing our Customers
• 💜 Adoption & Usage

Key Strengths

• 🤝 Customer relationship management
• 🗣️ Communication skills
• 🛠️ Problem-solving
• 📊 Data analysis
• 📅 Project management
• 💻 Technical proficiency

Why Mentimeter is partnering with Hatch on this role. Hatch exists to level the playing field for people as they discover a career that’s right for them. So when you apply you have the chance to show more than just your resume.

A Final Note: This is a role with Mentimeter not with Hatch.