Customer Success Manager / Relationship Manager

Role Description This is a full-time remote Supervisor role responsible for overseeing daily operations, coordinating team activities, and ensuring that projects and tasks are completed on time and to quality standards. The Supervisor will organize work schedules, allocate responsibilities, monitor performance, and provide guidance and support to team members. The role involves tracking progress against goals, identifying issues or bottlenecks, and implementing practical solutions. The Supervisor will also prepare clear reports, maintain accurate records, and communicate regularly with management and cross-functional partners. In addition, this position contributes to process improvements, promotes a positive and inclusive team culture, and helps onboard and mentor new colleagues.

Qualifications

• Demonstrated supervisory or team lead experience, with the ability to coordinate workloads, delegate tasks, and provide constructive feedback.
• Strong organizational and time management skills, including prioritizing multiple tasks, meeting deadlines, and maintaining attention to detail.
• Excellent written and verbal communication skills, with the capacity to communicate clearly in a remote environment and collaborate across teams.
• Proficiency with common digital tools and remote collaboration platforms (e.g., email, video conferencing, shared documents, task management tools).
• Problem-solving and decision-making abilities, including identifying risks, analyzing options, and implementing effective, practical solutions.
• Ability to work independently with minimal supervision while maintaining accountability, reliability, and consistent follow-through.
• Experience working in a multicultural or international context is an advantage; professional proficiency in Spanish and English is a plus.
• Relevant post-secondary education (e.g., Business Administration, Management, or a related field) or equivalent professional experience.