This is First AML:
The First AML Platform helps to streamline our customers' anti money laundering obligations when onboarding their customers. Our focus is to ensure customers are compliant, but in a customer centric way. Our customers report that they’ve seen a 70% efficiency increase with using our platform by reducing head count and reducing onboarding turnaround times.
Due to substantial regulatory change in Australia, we're experiencing exceptional growth (with more to come) - revenue is up 400% in the last 18 months with regulatory tailwinds blowing in our favour.
We’re proud to play our part in reducing the impact that money laundering has on innocent people. As a team, our role to limit criminal exploitation is what motivates us to build the very best anti money laundering technology globally.
We'll be short listing for this role the week commencing 20 July 2026.
Customer Success Manager:
You’ll own and grow your own portfolio of customers – we like to think of it as running your own mini business to grow, scale, and manage!
We'll be looking to you to orchestrate an amazing customer experiences across a diverse customer portfolio - maximising product adoption, creating brand champions, and increasing customer advocacy as a result of your strong and successful relationships. As a Customer Success Manager, you'll be driving real impact, growing share of wallet, mitigating churn and turning customers into raving advocates.
This role is ideal for someone who can develop scalable ways to engage, support, and deliver value to customers, using technology, automation, and repeatable content to solve problems efficiently while maintaining a strong customer experience.
Some of your key focuses:
65% of your time will be nurturing customers and exploring all expansion opportunities
You’ll onboard your customers and act as their trusted advisor ensuring the optimise the platform to fulfil regulatory obligations
You need to balance the customer mindset with the commercial acumen - being a customer advocate whilst upholding the technical road map
Uncover expansion opportunities (new teams, use cases, offices) through deep customer insight, driving revenue growth via internal advocacy and execution.
Balance between being a customer advocate - the customers pain points along with the direction of our product road map
Proactively monitor health signals (usage, engagement, feedback) to mitigate churn
Creating a strategic plan to grow the value of your portfolio will be one of your top priorities
Collaborate with a number of our teams including customer delivery, sales and senior leadership
Here's what we're looking for:
3+ years experience in successfully orchestrating an amazing customer experience across a diverse customer portfolio
Create brand champions, increasing customer advocacy and product adoption
Commercially grown your portfolio by retaining customers, increasing revenue and proactively expanding product consumption
It goes without saying that you will be an absolute admin whizz - proactive communication, fast response times and completing contract renewals ahead of time
Excellent problem solver - with the ability to break down complex problems at pace
Why Join First AML?
Our team is supportive and ambitious and we’re dedicated to building something extraordinary!
We’re all focused on giving it our best, being our best and doing our best work. To us, it’s important that we do what we say we’re going to do, we’re authentic and honest, particularly about the work needed to reach our goals.
If you are looking to make a real difference, be heard, grow quickly, and contribute to a diverse, inclusive workplace that values authenticity - we’d love to chat with you.
Here are some of our perks which are underpinned by our company values ‘Pozzy Vibes’ & ‘We Reward Results’:
Additional Annual Leave - 5 days additional leave each year for you to recharge after achieving our goals
Hybrid Role - once you are fully onboarded you’ll be able to work from home two days a week
Annual Training Budget - $1000 every year dedicated to your growth and professional development -it’s up to you how to spend it
Shares - You’ll have a pathway to participate in our employee share option programme (you become an owner of First AML)
Additional Parental Leave Payments - We match government parental leave payments and we’ll make this work best for you and your family
Social Side - We have regular social events, from shared lunches, team outings and quiz nights
Wellbeing Programme - From subsidised medical appointments, EAP counselling for yourself and family through to regular health and wellbeing events
Feedback - To help you grow as much as possible, you’ll receive regular coaching and feedback
Central Office - Located on King Street in Sydney’s central business district, our office is surrounded by a variety of cafés, restaurants, and local hotspots.
Global Secondments - With offices in London, Auckland and Sydney (and more to come) you’ll be given the opportunity to work abroad
So what’s next?
We like to make sure that we advertise our positions for a good amount of time, so that people have time to see the role, learn a little more about us and then to put their best foot forward. This will normally be for around 1 week.
To help us to manage the best possible recruitment process we need your application and CV to be submitted via the channel that it is advertised on.
There’s a group of amazing people who spend their days reviewing each and every applicant that comes our way. We don’t cut corners and we genuinely want to spend a good amount of time reviewing your application, especially as this is our first chance at getting to know you. This means that it may take us a few working days to get back in touch to update you on the