Customer Success Manager (SME)
Webjet Business TravelAbout us
For more than 25 years, Webjet Group (ASX: WJL) has been helping people Go Somewhere by bringing together market leading travel brands and smart technology that makes booking and managing travel easier, faster, and more enjoyable. Our brands cover the full journey, from Webjet OTA, to Airport Rentals and Motorhome Republic, Trip Ninja, and now Webjet Business Travel.
At Webjet Business Travel, we’re redefining corporate travel through a modern, end-to-end platform that combines technology, data, and expert service.
We’re looking for a tech-savvy Customer Success Manager to partner with our SME customers and drive adoption, efficiency, and measurable value.
About you
You thrive in fast-moving, tech-led environments, bringing experience from corporate travel, SaaS, or similar industries. You’re fluent in digital tools, automation, and user behaviour, and know how to turn that knowledge into smarter, more scalable ways of working.
You’re organised and unflappable when managing a high-volume portfolio, combining structure with a sharp commercial lens. Retention and growth are always front of mind, and you back your decisions with insight. Above all, you’re a clear, confident communicator who can cut through complexity and make things simple, actionable, and impactful.
About the role
This is a proactive, strategic role rather than a reactive support position. As a Customer Success Manager (SME), you’ll manage a portfolio of SME customers, focusing on scalable success, automation, and product adoption.
From Day One, you'll
- Drive platform adoption and self-sufficiency across your portfolio
- Use data to identify trends, risks, and growth opportunities
- Deliver efficient, insight-led check-ins (not traditional QBRs)
- Support customers in optimising workflows, policy, and spend
- Identify expansion opportunities through engagement and usage
About the perks
* A $250 Webjet gift card every year to put towards your own getaway
* Free travel insurance and discounts across flights, hotels, packages, and more
* Our legendary annual Hackathon — where ideas become products (within 12 months, no excuses)
* An events calendar packed with fun stuff — when we say we’re social, we mean it
* Up to 12 weeks paid primary carer leave, plus 2 weeks secondary
* Option to buy extra annual leave for big trips or school holidays
Go Somewhere with Webjet
About the fine print
To join Webjet, you’ll need full-time working rights in Australia and a National Police Check.
Recruiters — thanks, but we’ve got this one covered.