Build trusted relationships with enterprise customers, driving long-term value, retention and growth. Partner with internal teams to deliver strategic customer outcomes and identify opportunities to expand existing accounts.
Client Details
We're partnering with a growing technology organisation to recruit an experienced Customer Success Manager to manage a portfolio of enterprise clients across Australia.
This is an opportunity for a commercially minded relationship manager who enjoys working with senior stakeholders, solving business challenges and helping customers realise measurable value from technology solutions.
This is not a reactive support role. It's suited to someone who can build trusted partnerships, identify opportunities, and think strategically about long-term customer success.
Description
Key Responsibilities
- Manage a portfolio of strategic enterprise accounts.
- Build strong, long-term relationships with key customer stakeholders.
- Lead onboarding, customer success planning and ongoing engagement.
- Conduct regular business reviews focused on value, outcomes and future opportunities.
- Monitor account health and proactively address risks.
- Coordinate internal teams to resolve customer challenges.
- Identify opportunities for account growth and partner with Sales on expansion initiatives.
- Analyse customer data and trends to support strategic decision making
Profile
You're a commercially minded relationship builder who enjoys partnering with customers to achieve meaningful business outcomes. You know how to build trust with senior stakeholders, ask the right questions, and balance customer advocacy with commercial objectives.
You'll bring:
- Experience in Customer Success, Strategic Account Management or Enterprise Account Management within a B2B technology or SaaS environment.
- Strong business acumen with the ability to understand customer priorities and translate them into long-term value.
- Exceptional relationship management skills and confidence engaging with executive stakeholders.
- A consultative approach with the ability to identify opportunities for account growth and expansion.
- Strong problem-solving, analytical and organisational skills, with the ability to prioritise effectively in a dynamic environment.
- The confidence to coordinate cross-functional teams and keep customer outcomes moving without needing to be the technical expert.
- Strong technology aptitude, with an openness to using AI and emerging technologies to improve the customer experience.
- A collaborative, resilient and adaptable approach, combined with a strong work ethic, integrity and a genuine commitment to delivering the right outcomes for customers.
- Curiosity, sound judgement and a continuous improvement mindset, with the confidence to ask questions, challenge constructively and contribute to team success.
Job Offer
- Competitive salary package
- Flexible working arrangements.
- Opportunity to work with enterprise customers on complex, business-critical solutions.
- A collaborative and supportive leadership team committed to your ongoing development.
- Long-term career growth within an established and expanding technology business.
To apply online please click the 'Apply' button below. For a confidential discussion about this role please contact Rebecca Jordan on +61 8 6430 6410