Customer Success & Partnerships Manager

Location: Melbourne, VIC (Hybrid)

Employment Type: Full-time or Part-time (3 days per week) Company: Pixel Boss

Product: SWiiFT Studio

About Pixel Boss

Pixel Boss is an Australian technology company building products that help brands create meaningful, direct relationships with their customers. Our flagship platform, SWiiFT Studio, enables businesses to launch interactive customer engagement campaigns, digital memberships, rewards, experiences and loyalty solutions that connect online and in venue. We're entering an exciting growth phase, with major partnerships across hospitality, retail and entertainment, and we're looking for someone who enjoys working closely with clients to help them succeed.

About the Role

This is far more than a traditional account management role. You'll become the primary point of contact for our customers after they join SWiiFT Studio, guiding them from onboarding through to launch and ongoing success. You'll work closely with our founder, product team and developers to coordinate projects, solve problems, build relationships and ensure every customer gets genuine value from the platform. If you're someone who enjoys working with people, thrives in a fast-paced environment and loves turning ideas into action, we'd love to hear from you.

What You'll Be Doing

• Manage the onboarding of new SWiiFT Studio customers
• Build strong, long-term relationships with clients and partners
• Coordinate campaign launches across internal teams
• Schedule and facilitate customer meetings and training sessions
• Ensure projects stay on track and communicate progress clearly
• Identify opportunities to improve customer outcomes and platform adoption
• Gather customer feedback and work with our product team to improve the platform
• Assist in developing onboarding resources, documentation and customer communications
• Support business development by nurturing existing relationships and identifying growth opportunities

About You

We're looking for someone who is:

• An exceptional communicator, both written and verbal
• Highly organised with strong attention to detail
• Comfortable managing multiple projects at once
• Proactive and solutions focused
• Confident working directly with clients
• Curious about technology and enjoys learning new platforms
• Professional, approachable and genuinely enjoys helping people succeed

Experience We're Looking For

Experience in one or more of the following would be highly regarded:

• Customer Success
• Account Management
• Client Services
• Marketing
• Digital Agencies
• SaaS
• Hospitality Technology
• CRM or Loyalty Platforms
• Project Coordination

Experience with tools such as HubSpot, Notion, Monday.com, ClickUp, Jira or AI tools like ChatGPT is a bonus, but not essential.

What You'll Get

• Flexible full-time or part-time opportunity
• Hybrid Melbourne-based role
• Work directly alongside the founders and leadership team
• Opportunity to shape how Customer Success evolves within a fast-growing technology company
• Exposure to exciting brands across hospitality, retail, sport and entertainment
• A collaborative, creative and entrepreneurial culture where your ideas matter

How to Apply

Please send your resume along with a brief introduction telling us why you're interested in joining Pixel Boss to: info@pixelboss.io

Please include "Customer Success & Partnerships Manager" in the subject line.