Customer Success Specialis

Role Description The Customer Success Specialist role is a part-time, remote position focused on supporting ACERSERV’s clients throughout their post-sale journey. Day-to-day responsibilities include responding to customer inquiries, providing guidance on product use and specifications, and ensuring timely resolution of service issues. The role involves monitoring customer satisfaction, gathering feedback, and helping implement improvements that enhance the overall customer experience. The Customer Success Specialist will collaborate with sales, production, and quality teams to align customer needs with internal processes and maintain long-term, trust-based relationships.

Qualifications

• Candidates should possess strong Customer Service and Customer Support skills to handle inquiries and resolve issues effectively.
• Candidates should possess solid Communication and Customer Satisfaction skills to build relationships and maintain high levels of client trust.
• Candidates should possess good Analytical Skills to interpret customer feedback, identify trends, and propose data-driven improvements.
• Relevant experience in B2B customer-facing roles, preferably in industrial, construction, or manufacturing sectors.
• Ability to work independently in a remote environment, manage multiple requests, and prioritize tasks effectively.
• Proficiency with CRM or customer support tools and basic office software.
• Strong written and spoken communication skills in en_US; Spanish proficiency is a plus.
• Associate or bachelor’s degree in Business, Engineering, Communications, or a related field is preferred.