Customer Success Specialist

Levno is redefining on-farm monitoring with world-leading technology that helps farmers run smarter, faster and more sustainably. As a high-growth agritech business, we’re building tools that deliver measurable productivity gains - and we’re just getting started.

If you’re energised by innovation, passionate about solving problems, and naturally embody our values of Win Together, Find a Better Way, Own the Outcome and Enjoy the Ride, then we would love to hear from you!

About the role

As a Customer Success Specialist, you’ll be the trusted first point of contact for our customers, delivering exceptional service, resolving issues efficiently, and ensuring every interaction strengthens their experience with our products and brand.

Your day-to-day responsibilities will include:

· Deliver responsive, professional support across phone, email, chat, and social channels.

· Identify customer needs and provide accurate solutions, including troubleshooting technical issues.

· Maintain strong product knowledge to confidently resolve questions and concerns.

· Accurately document interactions and manage cases through our CRM system.

· Collaborate cross-functionally to resolve complex issues and improve customer outcomes.

· Contribute to continuous improvement initiatives that enhance service quality and operational efficiency.

You will be:

· Curious and proactive, with a drive to find better ways and own outcomes.

· Adaptable and resilient, thriving in a fast-paced, evolving environment.

· Collaborative team player who values feedback and shared success.

· Strong written and verbal communicator with excellent problem-solving skills.

· Calm under pressure, with empathy and patience when supporting customers.

· Experienced in customer service, with familiarity in CRM systems an advantage.

Why join Us?

· Be part of a multi-award-winning business. Grow with us and share in our success

· Work with agritech products used by thousands of customers globally

· Better Me - mental and physical health benefits to use the way you choose

· Attractive parental leave top up contribution

· Hybrid working style for those who enjoy a mixture of both

If you’re proactive, customer service focused and calm under pressure then APPLY NOW by clicking on the link. https://www.birdeey.com/levno---customer-support-specialist