Customer Success Specialist

Welcome to the Customer Success Specialist Role

This is a key customer-facing role reporting to the Senior CX Manager (NA & APAC) where you will support customers across onboarding, product adoption, and ongoing success.

As a Customer Success Specialist, you sit at the intersection of customer support and customer success — helping customers get started with Arlo, resolve issues quickly, and build confidence using the platform.

You’ll guide customers through onboarding and early adoption, while acting as a responsive product expert to remove blockers and deliver a smooth, high-quality experience.

This role is ideal for someone who enjoys helping customers succeed, solving problems, and building strong relationships — all while developing valuable SaaS and customer experience skills.

What You’ll Be Doing (Your Impact)

Your primary focus will be onboarding customers, resolving issues, and ensuring customers achieve value from the platform.

• Customer Onboarding & Enablement: Deliver onboarding and training that helps customers get started confidently and achieve early success
• Customer Support & Issue Resolution: Handle customer queries, troubleshoot issues, and provide timely, high-quality support
• Customer Success Support: Maintain regular touchpoints with customers to ensure ongoing value, adoption, and satisfaction
• Project Coordination: Work cross-functionally to resolve onboarding challenges and ensure smooth customer setup
• Product Expertise: Act as a product expert, providing guidance, best practices, and proactive support
• Customer Insights: Share feedback and insights with Product and Engineering to improve the customer experience

What You’ll Bring (Your Expertise)

At Arlo, you’ll find a supportive team that trusts you to make an impact, gives you the freedom to grow, and the space to do your best work. We value clarity, grit, ownership, and curiosity, and we’re not afraid to challenge ideas to reach the best outcome. We work hard, move fast, and celebrate wins together.

Experience

• 1–3 years in customer support, onboarding, or customer-facing roles
• Experience in SaaS or technology environments is preferred
• Experience in troubleshooting product or technical issues
• Experience delivering onboarding or training sessions is desirable

Skills

• Excellent communication and interpersonal skills
• Strong problem-solving skills and resourcefulness
• Ability to manage multiple priorities and stay organised
• Comfortable learning and explaining software products
• Results-driven with a focus on delivering outcomes

Capabilities

• Customer-focused with a strong commitment to service
• Solution-oriented and proactive in addressing challenges
• Adaptable across support and success responsibilities
• Collaborative, working effectively across teams
• Empathetic, building trust and strong customer relationships
• Curious and motivated to continuously learn and improve

A bit about us

Arlo is a world-leading SaaS company on a mission to revolutionize professional training. With customers in over 70 countries, over 7.5M people trained, and $3B in course transactions, Arlo is loved by thousands of trainers and millions of learners worldwide. Arlo’s all-in-one training management platform handles everything from course creation and scheduling to delivery and operations.

We believe human connection is at the heart of great learning. By blending that philosophy with the latest in AI and e-learning technology, Arlo helps training providers save time, grow revenue, and deliver exceptional learning at scale.

Here, you’ll find a supportive team that trusts you to make an impact, gives you the freedom to grow, and the space to do your best work. We value clarity, ownership, and curiosity, and we’re not afraid to challenge ideas to reach the best outcome. We work hard, move fast, and celebrate wins together.

This role is a key part of Arlo’s next phase of growth. Global expansion, deepening our AI capabilities, and empowering a passionate community of training professionals shaping the future of learning.

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If you enjoy solving problems, supporting customers, and making a real impact on their success, apply now with your CV. Applications will be reviewed on a rolling basis.