About Pasture.io
Farming is full of decisions you cannot rewind. When to graze, when to hold, when to save feed, and when to protect pasture for tomorrow. Pasture.io exists to reduce that guesswork.
We help grazing farmers make better pasture decisions using satellite imagery, paddock records such as grazing and fertiliser applications, weather data, and machine learning models that estimate pasture cover and growth. These insights are presented through clear, practical tools that fit the way farmers actually work.
We’re an award-winning Australian AgTech SaaS business selling globally, with customers in 18+ countries across ANZ, Europe, Africa and the Americas.
As we continue to grow, we are looking for someone who understands farming and pasture management, can speak confidently with farmers, and can help customers get more value from Pasture.io.
About the role
We are looking for a practical, farmer-facing Customer Success Specialist to support farmer adoption in our customers after onboarding and help them build confidence using Pasture.io.
This role sits within our Customer Success team and is focused on customer adoption, engagement and retention. You will work directly with farmers to help them understand the platform, build good usage habits, keep their farm information up to date and feel confident using Pasture.io as part of their day-to-day routine.
What you’ll be doing
Support customers to use Pasture.io confidently and consistently after onboarding
Speak with customers by phone, video call and email
Help customers understand key parts of the platform, including grazing records, feed wedges, pasture covers, targets and planning tools
Provide one-to-one support for customers who need extra help
Run or support practical customer education sessions, webinars and Q&A sessions
Help customers build simple habits that keep their farm information current
Capture common customer questions, blockers and feedback
Help capture customer stories, testimonials and practical examples of how farmers use Pasture.io
Work with Customer Success, Product, Engineering and Marketing to share recurring customer insights
Help identify useful topics for videos, help articles, webinars, checklists and future learning programs
Support customers across Australia, New Zealand and other global markets
What we’re looking for
We are looking for someone who can talk to farmers naturally and practically. You will need to understand farming and pasture management, and be comfortable helping customers use software in a clear and down-to-earth way.
You will bring:
Strong understanding of farming and pasture management
Experience with dairy, grazing or pasture-based farming systems
The ability to speak confidently and credibly with farmers
A practical, patient and customer-first approach
Confidence using software and learning new technology
The ability to explain technical concepts simply
Strong follow-up and organisational skills
Good written and verbal communication
The ability to work independently and as part of a remote team
Highly regarded
Experience in any of the following would be highly regarded:
Customer success, account management or agtech
Farm advisory support, agricultural extension or education
Dairy farming or pasture-based grazing systems
Running webinars, customer training or group education sessions
Working with farmers across different regions or markets
A qualification in agricultural science, agribusiness, animal science, dairy science or a related field
What will make you thrive here
You will thrive in this role if you:
Enjoy helping farmers solve practical problems
Can build trust quickly with farming customers
Are comfortable picking up the phone and having real conversations
Can explain software without overcomplicating it
Are organised and follow through properly
Like working in a small, growing team
Care about helping customers succeed over time
Location
Hobart is preferred, as we would like this person to be close to the Pasture.io team where possible.
However, we are flexible within Australia for the right candidate, especially if you have strong farming, pasture management and customer-facing experience.
What we offer
Full-time role with a growing Australian AgTech company
Competitive base salary + performance bonus + super
Flexible work arrangements, with Hobart preferred
Practical, supportive team culture
Exposure to AgTech, SaaS, pasture management, satellite data and global agricultural markets
The opportunity to work with farmers across Australia, New Zealand and other international markets
We are especially interested in hearing from people who understand grazing businesses, can speak confidently with farmers, and can explain technology in a practical, down-to-earth way.