Customer Success Specialist

🚀 Most “Customer Success” roles are about maintenance. This isn’t one of them.

We’re looking for a motivated, customer-focused team member who enjoys building relationships, finding opportunities, and helping customers succeed. If you’re excited by connecting with people, learning the business, and playing a key role in growing customer accounts, you’ll feel right at home here.

What you’ll own

1. Customer Growth & Relationship Building

• Build strong relationships with new and existing customers
• Support customer onboarding and help customers get the most value from our products and services
• Identify opportunities to support customer growth and improve their experience
• Assist with customer conversations, product demonstrations, and account reviews
• Work closely with sales and marketing teams to improve customer engagement and growth opportunities

2. Customer Success & Account Management

• Manage a portfolio of customers and become a trusted point of contact
• Understand customer needs and provide solutions that help them succeed
• Monitor customer engagement and identify opportunities to increase adoption and retention
• Gather customer feedback and share insights with internal teams
• Support account growth through strong relationships and proactive communication

What you bring

• Relevant experience in sales and/or business development (SaaS sales a bonus!)
• A genuine interest in building relationships and helping customers succeed
• Strong communication skills—you’re confident speaking with customers and building trust
• A proactive mindset and willingness to take ownership and learn
• Ability to work in a fast-paced environment and adapt as the business grows
• A curious and analytical approach—you enjoy understanding problems and finding solutions

Why this role is different

• You’ll gain exposure across the full customer journey—from onboarding through to long-term growth
• You’ll develop valuable commercial skills across customer success, sales, and account management
• You’ll have the opportunity to make a real impact in a growing business
• You’ll work closely with experienced team members and have the support to grow your career

If you enjoy working with people, solving problems, and seeing the impact of the relationships you build, this could be the perfect role for you.