Oolio | Swiftpos is an Australian owned Point of Sale company, with offices across Australia, the UK and the US. Our fully integrated business solutions are well known within the stadia space and cater specifically to the food and beverage sectors in the sports and leisure space. For the past thirty years our technology systems have underpinned some of the biggest venues in Australia, and around the world. We are currently looking for a customer focused professional, who is looking to make the make the move into a corporate customer focused role. The Customer Success Specialist is responsible for supporting customers through onboarding and ongoing adoption to ensure they achieve maximum value from Swiftpos products and services. The role focuses on building customer confidence, improving product utilisation, supporting day-to-day customer success activities and ensuring a smooth transition from implementation into business-as-usual support. This role contributes to customer satisfaction, retention, operational stability and continuous improvement by acting as a proactive customer advocate across internal teams.
Our ideal candidate will have:
Demonstrates a strong understanding and ability to apply best practice in customer onboarding, adoption, training and ongoing customer engagement.
Facilitate a structured onboarding experience for new and transitioning customers.
Support customers through agreed onboarding milestones, including introductions, setup guidance, training readiness and transition planning.
Help customers understand key product features, operational workflows and support pathways.
Act as a day-to-day customer success contact for assigned customers during their customer success journey.
Guide customers toward a confident and stable transition into business-as-usual support
Demonstrates a structured, data and process driven approach to customer success activities and team operations.
Strong understanding of POS and hospitality practices and environments.
Strong relationship management and influencing skills with internal and external stakeholders.
Excellent written and verbal communication skills.
Passion for customer service best practices and continuous customer improvement.
Ability to manage concurrent and competing priorities across multiple customers.
Ability to effectively communicate with technical and non-technical personnel.
Experience using CRM, ticketing or task management systems to record customer interactions, monitor progress and support issue resolution (desirable).
Both analytical and logical in approach, with the ability to identify customer trends, risks and improvement opportunities.
Can demonstrate patience, empathy and professionalism in all customer interactions.
Excellent knowledge and understanding of Swiftpos products (desirable).
Ensure a safe and risk-free work environment through observation of risks, team wellbeing and adherence to incident and risk management procedures.
What we Offer:
Training and development, we provide comprehensive training from a collaborative team to help you develop your skills and succeed in your role.
Career growth opportunities, clear pathways for career progression within the company.
A flexible office working environment, (between 8am- 5pm Monday to Friday) and the option to work one day from home.
A supportive team environment, a collaborative and inclusive workplace where your contributions are valued.
A competitive salary, with regular reviews and feedback.
We will be starting the interview process immediately so if this role is of interest to you, please apply via the SEEK link.