Customer Success Specialist/Service Sales Representative

Customer Success Specialist/Service Sales Representative

Rohde and Schwarz Australia

North Ryde, NSW

The Customer Success Specialist is responsible for driving customer retention and service revenue while ensuring efficient day-to-day service operations. This role combines proactive customer engagement with operational support, including contract management, job coordination, and service delivery follow-up, to deliver a seamless end-to-end customer experience.

Responsibilities include:

• Assess client's current asset status, their future needs and requirements

• Analyse customer revenue trend and identify growth opportunities for management

• Leverage installed base insights to identify product, service, calibration, and upgrade opportunities

• Proactively engage customers with lifecycle insights (e.g. obsolescence, compliance risks)

• Promote service offerings including calibration, repair, and bundled support plans

• Prepare and structure service quotations, including calibration, repair, and support offerings

• Support Sales with qualified leads for upgrade, trade-in, and service opportunities

• Manage support and service contracts (e.g. SLAs)

• Track contract entitlements, coverage, and renewal timelines

• Coordinate with internal teams to deliver services in line with contract commitments

• Support calibration and service campaigns through customer segmentation and outreach

• Assist in executing lifecycle programs (e.g. end-of-life replacement, upgrades)

• Supports D-S&O in interpreting service-related financial reports

• Assist in marketing and promotional activities

• Manage the Service Portal (customer asset management)

What you will bring:

• Extensive customer service experience

• Sales experience (B2B)

• Preferred: Diploma/Advanced Diploma in Radio Frequency/ Electronics + Strong industry experience or Degree with RF/ Microwave/ Communications focus

2-3 Years in one of the following:

• Business Analysis

• Technical Sales (RF or electronics)

• Technical Support/ Service engineering

• Planning and Organisation, Teamwork & Professionalism.

About Us:

Established in Australia 45 years ago, the local subsidiary of Rohde & Schwarz continues to provide the latest innovative equipment and expertise to customers in the fields of wireless communications and RF test and measurement, broadcast and media, aerospace and defence, cybersecurity and network technology. R&S Australia has also achieved considerable success providing integrated communications solutions to the Australian Defence Force. The local service centre supports customers in Australia and New Zealand, offering comprehensive calibration and repair service throughout all phases of the product lifecycle.

A few of our benefits:

• A competitive salary package

• Novated lease, and option to purchase extra holidays on top of annual leave.

• Free on-site parking is available as well as being within a great public transport hub that is close to the office

• Training and development opportunities tailored to your personal development goals.

• Exceptional, high performance work culture with emphasis on collaboration, continuous improvement and celebrating success as a team.

• Flexible and hybrid working arrangements.

• Third Friday of every month is a non-working day - An RDO for all employees!

We are looking forward to receiving your application!
Equal opportunities are important to us. We are looking forward to receiving your application regardless of gender, nationality, ethnic and social origin, religion, ideology, disability, age as well as sexual orientation and identity.

Important to know:
Due to the nature of our work, many our roles require an Australian nationality and the ability to obtain a security clearance. Applicants who accept a conditional offer of employment must meet eligibility.
Eligibility and clearance process information can be found at;
https://www.defence.gov.au/security/clearances/about/overview