Director, Customer Success

Company

GreenSquare is building the infrastructure behind the next phase of cloud and AI in Australia. The work is complex, fast-paced, and high-impact, and we're looking for people who value clarity, accountability, and getting things done properly. You’ll be part of a team that brings together experience across design, delivery and operations, working on projects that are shaping long-term digital capability.

This is an environment where decisions are made with intent, and ownership sits with the people doing the work. Backed by long-term infrastructure capital, the focus is on delivery rather than short-term cycles. It’s a place for those who want to contribute meaningfully, work alongside capable people, and be part of something being built with purpose from the ground up.

Role

This role exists to be the single accountable owner of the customer relationship across the entire lifecycle - from contract execution through onboarding, operational readiness, and into live operations - ensuring GreenSquare’s customers experience continuity, clarity, and a consistently high-trust partnership as we bring our first sites to life. It translates contractual commitments into operational reality and gives customers one confident point of ownership across every internal team.

This role can be filled at Senior Manager or Director level - title, level, and remuneration will be set to the experience and capability of the successful candidate.

Key accountabilities / Responsibilities

• Own the end-to-end customer lifecycle from contract execution through onboarding, operational readiness, service commencement, and live operations.
• Act as the single accountable customer interface, maintaining continuity of ownership across delivery and operational phases.
• Lead customer communications during incidents, planned works, and customer-impacting service events.
• Coordinate onboarding, readiness, and transition activities for a smooth, professional entry into live service.
• Run customer governance — service reviews, SLA performance, action tracking, and executive engagement.
• Own customer-facing operational reporting, including service performance, SLA outcomes, and incident summaries.
• Partner with Site, Security, and Automation & Technology Operations to ensure customer requirements are understood and delivered.
• Build and mature GreenSquare’s Day 1 customer operating model, governance frameworks, and operational playbooks.

Who you’ll work with

• Internal: Operations, Development, Delivery, Design, Commercial, and senior leadership.
• External: Customer – from a technical and commercial point of view – plus their vendors and partners where relevant.

Essential criteria

• 10+ years in customer-facing roles within data centres, critical infrastructure, technology operations, or highly regulated operational environments.
• Strong understanding of live, mission-critical data centre operations.
• Proven track record managing customer relationships and escalations across complex technical or operational environments.
• Ability to translate contractual commitments into practical operational execution.
• Calm, structured, and credible communicator who can hold senior relationships under pressure.

Desired criteria

• Experience working with hyperscale, enterprise, or government customers.
• Familiarity with SLA frameworks, customer governance models, and operational reporting.
• Experience establishing or improving customer operations, governance, or service delivery frameworks.
• Exposure to data centre delivery, commissioning, or mobilisation environments - knowledge of data centres advantageous.
• Collaborative, structured, and ownership-minded.

Why join GreenSquare

• Work at the forefront of Generative AI, sustainability, and sovereign infrastructure.
• Collaborate with the best: ex- AirTrunk, AWS but forging our own destiny.
• Strong performance culture with real ownership.
• Backed by Tier 1 investors.

Ready to apply? Send your application to careers@greensquaredc.com.

GreenSquare manages recruitment directly; recruitment referrals will not be considered.

Diversity & inclusion statement

We encourage candidates from all backgrounds to apply, even if you don’t meet every single requirement. If you’re proactive, resourceful, and excited by our mission, we want to hear from you.