Director of Customer Success APAC
EDMI
1 day ago
Full-time
On-site
Fortitude Valley, Brisbane QLD
Job Description
EDMI – Leading Global Smart Energy Solutions Provider
At EDMI we are dedicated to the design, development and delivery of intelligent energy solutions. We believe that our success is driven by a shared commitment to our core values, guided by the OneEDMI Way. This philosophy shapes everything we do, fostering a culture of passion, accountability, collaboration, and continuous improvement. We are looking for individuals who share these values—people who thrive in a dynamic, customer-focused environment and are driven to make a positive impact. As part of the Osaki Electric group, EDMI has deployed millions of smart meters integrated into our energy solutions operating at scale globally, all read over advanced 4G/5G cellular networks and cloud-based platforms, these solutions are helping utilities across Asia Pacific navigate the most significant energy transition in a generation.
Join us at EDMI, where you'll work alongside a team dedicated to excellence, innovation, and driving change for a sustainable future.
EDMI Offers
About this Role:
As part of the Regional Executive leadership team, Reporting to the Managing Director (APAC), the Director of Customer Success APAC leads a multi-country function spanning Account Management, Solution Consulting and Solution Support across the Asia Pacific region. The role carries accountability for customer revenue, retention and long-term value across EDMI's utility partners.
Partnering closely with Operations and the Executive stakeholders whilst leading the account management, solution consulting, support teams, this role embraces the agreed strategic direction which is driven by EDMI’s close relationships with its customer’s. This role strengthens enterprise-wide alignment around market priorities, and is focused on disciplined, customer-centric innovation and delivery.
In this role you will:
To be successful in this role you will:
Apply Now
At EDMI, we are committed to fostering a diverse, equitable, and inclusive workplace where everyone can thrive. We believe that our differences are what make us stronger and are dedicated to creating an environment where every individual, regardless of background, identity, or perspective, feels valued and respected. We celebrate diversity in all its forms and actively work to build an inclusive culture that promotes fairness, equal opportunity, and mutual respect.
This is a great opportunity to work with some truly talented people who love what they do and are excited to work in a growing global industry.
Please Note:
If you don't meet every requirement listed, but believe your skills and experiences align with the role, we still encourage you to apply—we'd love to hear how you can contribute to our team.
Applications will be reviewed as they are received.
Our recruitment process includes an initial interview, psychometric testing, a second interview, and reference checking.
Candidates must confirm that they are eligible to work in Australia.
For any questions, please email hr.anz@edmi.com.au
EDMI – Leading Global Smart Energy Solutions Provider
At EDMI we are dedicated to the design, development and delivery of intelligent energy solutions. We believe that our success is driven by a shared commitment to our core values, guided by the OneEDMI Way. This philosophy shapes everything we do, fostering a culture of passion, accountability, collaboration, and continuous improvement. We are looking for individuals who share these values—people who thrive in a dynamic, customer-focused environment and are driven to make a positive impact. As part of the Osaki Electric group, EDMI has deployed millions of smart meters integrated into our energy solutions operating at scale globally, all read over advanced 4G/5G cellular networks and cloud-based platforms, these solutions are helping utilities across Asia Pacific navigate the most significant energy transition in a generation.
Join us at EDMI, where you'll work alongside a team dedicated to excellence, innovation, and driving change for a sustainable future.
EDMI Offers
- Flexible Work-Life Balance: Benefit from flexible working hours and hybrid working.
- Generous Leave Entitlements: 5 weeks annual leave + 17.5% leave loading + diversity day to celebrate a birthday, religious occasion or special occasion
- Modern Brisbane Office Location: Modern office across the road from Fortitude Valley Train Station with fresh fruit and barista-style coffee.
- Competitive Remuneration, Recognition & Rewards: Competitive remuneration consistent with your skills and experience. Plus be appreciated for your contributions with reward programs that recognize achievements and celebrate milestones.
- Active Social Club: Unwind and connect with colleagues at Friday drinks in the office, plus regular team celebrations and events to mark milestones and achievements.
- Health & Wellness Initiatives: Enjoy a comprehensive health and wellness program designed to keep you at your best, including access to fitness facilities, massages and health initiatives.
- Support for Growth & Development: Enjoy ongoing professional development opportunities and career progression in an organization that supports personal growth with learning and development opportunities + dedicated training days.
- Passionate, Purpose-Driven Inclusive Culture: Thrive in a workplace that values the individuals voice, respect, and inclusivity; where passion, collaboration, and positive change are at the core of everything we do.
About this Role:
As part of the Regional Executive leadership team, Reporting to the Managing Director (APAC), the Director of Customer Success APAC leads a multi-country function spanning Account Management, Solution Consulting and Solution Support across the Asia Pacific region. The role carries accountability for customer revenue, retention and long-term value across EDMI's utility partners.
Partnering closely with Operations and the Executive stakeholders whilst leading the account management, solution consulting, support teams, this role embraces the agreed strategic direction which is driven by EDMI’s close relationships with its customer’s. This role strengthens enterprise-wide alignment around market priorities, and is focused on disciplined, customer-centric innovation and delivery.
In this role you will:
- Lead the strategic customer success agenda across the region, with accountability for retention, growth and long-term creation of customer value.
- Lead the Account Management, Solution Consulting and Solution Support functions across APAC, building capability across a geographically distributed team spanning multiple countries.
- Form a key part of the EDMI (APAC) executive team, engaging in and providing inputs and advice based on your knowledge and experience
- With a constant eye on opportunities for improvement, identify the need for, embrace and make significant organisational change
- Be accountable for reliable systematic revenue forecasts, onboarding effectiveness and order conversion to ensure delivery against commitments.
- Oversee customer health and service performance, ensuring risks are identified early and addressed with pace and rigour.
- Protect and evolve EDMI's customer engagement model, ensuring the pairing of commercial (Account Management) and technical (Solution Consulting) expertise continues to deliver deep, trusted relationships with our utility partners.
- Drive cross-functional alignment across operations, support, solution consulting and market growth to deliver a consistent, customer-centric approach across the region.
- Represent customer success in Monthly Business Reviews and APAC leadership forums, providing insight, challenge and strategic input to business decisions.
- Set clear expectations and embed a commercially disciplined, customer-focused culture across the function.
To be successful in this role you will:
- Hold a degree in Business, Engineering or a related field (MBA or post-graduate qualification highly regarded).
- Bring 8-12+ years’ experience in executive level account management leadership, or commercial leadership within B2B technology environments (energy, utilities, or loT strongly preferred).
- Have a proven track record of owning revenue targets and driving customer retention at a regional or country level.
- Demonstrate deep familiarity with the energy and utilities landscape, including the roles of metering coordinators, retailers and network operators, and the dynamics of current smart meter rollouts (e.g. Australia's NEM reforms).
- Be experienced in managing escalations, customer negotiation and strategic account planning.
- Possess strong commercial acumen including pricing, forecasting, contract management and P&L understanding.
- Demonstrate proven people leadership experience managing geographically distributed commercial teams.
- Demonstrate experience influencing at C-suite and board level, both internally and with customer executive stakeholders.
- Be willing to travel regularly across Asia Pacific.
Apply Now
At EDMI, we are committed to fostering a diverse, equitable, and inclusive workplace where everyone can thrive. We believe that our differences are what make us stronger and are dedicated to creating an environment where every individual, regardless of background, identity, or perspective, feels valued and respected. We celebrate diversity in all its forms and actively work to build an inclusive culture that promotes fairness, equal opportunity, and mutual respect.
This is a great opportunity to work with some truly talented people who love what they do and are excited to work in a growing global industry.
Please Note:
If you don't meet every requirement listed, but believe your skills and experiences align with the role, we still encourage you to apply—we'd love to hear how you can contribute to our team.
Applications will be reviewed as they are received.
Our recruitment process includes an initial interview, psychometric testing, a second interview, and reference checking.
Candidates must confirm that they are eligible to work in Australia.
For any questions, please email hr.anz@edmi.com.au