We're a global software company taking on a problem everyone drives past and nobody fixes: parking. Most software stops at the screen. Ours puts AI to work in the real world.
Parkable makes parking fair and stress-free for drivers, and turns empty space into revenue for asset owners. It's parking that runs itself, and some of the biggest property portfolios and employers in Australia, New Zealand, and around the world, already run on it.
You get the pace and ownership of a scale-up, with customers most startups only dream of.
Our existing customers are where revenue is retained and grown, and that book now needs a dedicated leader who leads from the front. This role leads our account management team and owns the strategy that keeps customers retained and growing.
This is a player-coach role. You'll carry valuable accounts yourself while you build and develop the team, and set the direction for how we manage, retain and expand accounts. You'll be hands on with customers as much as you're leading the people.
Success will look like a high-performing team (having fun), a healthy growing book, and a retention and expansion engine that scales.
Carry key accounts yourself. Personally own valuable relationships and the big calls, and set the standard the team plays to by doing the job alongside them.
Build a high-performing team. Lead, develop and support the account management team so every person is clear on what they own and held to a strong standard.
Own the retention and expansion strategy across the whole book, and the number that goes with it.
Partner with Sales and Product to drive expansion and new product adoption across the customer base.
You'll lead from the front, carrying key accounts yourself so the team sees the standard, not just hears about it. You'll set clear direction and connect your team's work to what Parkable is trying to achieve. You'll give honest, timely feedback, make decisions clearly and own the outcomes, and create the conditions for people to do their best work. You'll hire well, develop your people, and model the standard you expect from others. And you'll create an environment of fun.
A proven track record of leading account management or customer success teams, with clear evidence of building team performance and developing individuals.
Strong commercial and sales judgment, with a history of driving retention, expansion and net revenue retention across a portfolio.
Senior account management depth, and the appetite to stay hands on. You've owned major accounts, you still want to carry the important ones yourself, and you know what great looks like well enough to lift a team to it.
The strategic judgment to design how a team segments, resources and prioritises a growing book.
Fluency with AI and modern tooling to keep the team focused on customers, not admin.
Bonus points for:
Experience in EV, mobility or proptech
Experience leading distributed teams across NZ, AU and international markets
"This is one of the most important hires we'll make this year. Our customers are the engine of the business, and we want a leader who can build a team around them and genuinely lift it, while staying close enough to carry the biggest relationships themselves. It won't all be tidy on day one, and that's the point. If you're the sort of person who runs toward that, we'd love to hear from you." Toby Littin, CEO
AI fluency is an expectation across every role at Parkable. You'll use AI tools as a regular part of how you work, to move faster and produce better outputs, and you'll bring your own expertise to the decisions and judgment they can't make for you. In this role you'll also model that capability and help your team build it. We're genuinely curious about what AI makes possible, and we want leaders who are too.
This role runs on our values. Being committed is owning the number and seeing the hard retention calls through. Changing the game is using AI to strip the admin so your team sells and serves instead of drowning in it. Having fun is taking a team that's been under pressure and building one that enjoys the work and the wins. And being a decent human is leading your people honestly through performance and growth, rather than ducking it.
Everyone at Parkable helps keep our workplace safe, healthy and supportive. You'll play your part in our health, safety and wellbeing practices, looking out for yourself, your team and the people around you.
Parkable is an equal opportunity employer. We're building a team as varied as the people who use our product, and we welcome applicants of every background, identity, age and ability.
Here's a thing we know: women and people from under-represented groups often only apply for a role when they meet every single requirement, while others apply at around 60%. If this role excites you but you don't tick every box, apply anyway. You might be exactly who we're looking for, or right for something else on the team.
If you need any adjustments to our recruitment process, for any reason, tell us and we'll sort it out together so you can do your best.
Sound like you? Hit apply and send us your CV. A short cover note on why this role and why Parkable helps us get to know you, but it's optional and won't count against you if you'd rather not.
We review applications as they come in, so get in early. Questions about the role, or something you need to make the process work for you, reach out to Kate.larmer@parkable.com