Implementation Consultant

As Implementation Consultant the role responsible for the successful implementation of the Quartex suite of products, as well as the delivery of additional services consulting, and training, to our customers. An Implementation Consultant will deliver our services with the highest possible quality, professionalism, and customer satisfaction. Consultants must be able to understand customers’ detailed requirements and to translate those into functional implementations, consulting, and/or training of Quartex products. 

About Quartex

Quartex is a global software provider helping large and growing companies in asset-intensive industries Run Every Site Right™.

Our software delivers the indispensable tools organisations need to move and manage their workforce, protect people and places, and reduce operational risk across remote, complex and high-risk operations. Trusted by customers around the world, we're passionate about delivering practical technology and exceptional customer experiences.

Why you'll love this role

• Lead software implementations that deliver real operational impact.
• Partner directly with customers to configure, train and launch solutions with confidence.
• Work alongside experienced consultants, product specialists and Customer Success teams.
• Build your expertise across Workforce Management, Health & Safety, and Governance, Risk & Compliance.
• Join a collaborative, values-led company where your ideas and contribution matter.

About the opportunity

As an Implementation Consultant, you'll guide customers through every stage of their implementation journey, from discovery and solution design through to configuration, training, go-live and ongoing success.

No two projects are the same. One week you could be facilitating customer workshops, the next configuring solutions, delivering training or collaborating with Product and Customer Success to continuously improve the customer experience.

You'll work across a range of Quartex products, helping customers maximise the value of their technology investment while building trusted, long-term relationships.

What you'll do

• Deliver end-to-end software implementations.
• Configure solutions to meet customer requirements and business processes.
• Facilitate engaging workshops, training sessions and user acceptance activities.
• Support customers through onboarding, testing and go-live.
• Build trusted relationships with customers and stakeholders.
• Collaborate with Sales, Product, Engineering and Customer Success teams.
• Share customer insights to help shape future product improvements.
• Coordinate implementation activities to ensure successful project delivery.

About you

You'll thrive in this role if you're naturally curious, organised and enjoy helping customers solve problems.

You'll also bring:

• Experience in software implementation, onboarding, consulting or customer success.
• Excellent communication, presentation and stakeholder management skills.
• Confidence facilitating workshops remotely and in person.
• Strong problem-solving and project coordination skills.
• Experience in workforce management, safety, compliance, logistics or training environments is highly regarded.
• Exposure to SQL or enterprise SaaS platforms is advantageous.
• Qualifications in WHS, Compliance, Logistics, Project Management or Training & Assessment are desirable.

Why Quartex?

We believe great people create great customer experiences.

When you join Quartex, you'll enjoy:

• Flexible working arrangements.
• Ongoing professional development and technical training.
• A supportive, collaborative and values-driven culture.
• Employee Assistance Program and Wellness Hub.
• Corporate benefits including discounts and novated leasing.
• Regular team events and celebrations.
• Opportunities to grow your career in a global software business.

Ready to make an impact?

If you're passionate about technology, enjoy working with customers and want to help organisations Run Every Site Right™, we'd love to hear from you.