Bring projects to life with Powerfleet.
At Powerfleet, we help businesses connect, protect and optimise their fleets through industry-leading telematics and fleet technology. As we continue to grow, we're looking for an organised, proactive and customer-focused Implementation Project Coordinator to join our Operations team in Perth.
This is a hands-on coordination role where no two days are the same.
You'll manage customer implementation projects from sale through to successful completion while ensuring all project administration is completed accurately across D365, CRM and Synchroteam. During busy periods, you'll also support our day-to-day implementation operations, helping keep customer installations on track.
What you'll be doing
Coordinate customer implementation projects from kick-off through to completion.
Schedule internal technicians and third-party installers across Australia.
Coordinate hardware requirements with our Logistics team to ensure everything arrives where it needs to be, when it needs to be there.
Build strong relationships with customers, providing regular updates throughout each implementation.
Liaise with Sales, Customer Success, Logistics, Finance and Field Services to ensure seamless project delivery.
Create and process Sales Orders in Microsoft Dynamics 365 (D365).
Maintain accurate customer, project and asset information across D365, CRM and Synchroteam.
Schedule and manage technician workflows through Synchroteam, ensuring jobs are planned, tracked and completed on time.
Prepare work scopes, purchase orders and project documentation.
Track project progress, labour, costs and assets to ensure projects remain on schedule and within budget.
Work closely with Finance to support customer invoicing and billing.
Support the wider Implementation team with day-to-day implementation coordination during busy periods.
About you
You're someone who loves keeping things organised and enjoys juggling multiple priorities. You're calm under pressure, communicate well with people at all levels and take pride in delivering a great customer experience.
Ideally you'll bring:
Experience in project coordination, implementation, scheduling, service coordination or operations.
Experience using Microsoft Dynamics 365 (D365), CRM systems and/or Synchroteam (or similar platforms).
Experience using Power BI or the ability to interpret operational reports.
Strong organisational and time management skills.
The ability to manage multiple projects and competing priorities.
Excellent communication and stakeholder management skills.
High attention to detail and strong administrative capability.
Experience processing Sales Orders, Purchase Orders and maintaining accurate business records across multiple systems.
Experience working with internal and external stakeholders.
A proactive mindset with a willingness to jump in and support the wider team wherever needed.
Experience within fleet management, technology, telecommunications, field services or a similar operational environment will be highly regarded but isn't essential.
Why Powerfleet?
At Powerfleet, you'll be joining a collaborative team where your ideas are valued and your work has a genuine impact.
We offer:
Career development opportunities within a growing global technology company.
A supportive and collaborative team environment.
Exposure to a variety of customer projects and implementations.
Hybrid working opportunities
The opportunity to make a real difference in how our customers experience Powerfleet.
Work with industry-leading fleet technology used by some of Australia's largest organisations.