Implementation Specialist

Transform Digital Healthcare with Telstra Health!

We’re delighted you’ve decided to explore an opportunity with a business you know brings innovative solutions to life! At Telstra Health we hold onto good talent; we help our people forge career paths internally so they can succeed professionally within our organisation. Now that's a win win!  

At Telstra Health we hold onto good talent; we help our people forge career paths internally so they can succeed professionally within our organisation. Now that's a win win!

About the Role

As an Implementation Specialist in our Customer Success team, you’ll lead implementation projects that ensure Telstra Health software and systems are successfully embedded into our customers’ operations. You’ll work closely with clients and internal teams to understand business needs, configure solutions and deliver high quality, client centric outcomes.

What You’ll Be Doing

• Analyse client business requirements and translate them into effective system configurations.
• Plan and manage implementation projects, including timelines, milestones and scope.
• Configure software, test functionality and troubleshoot issues during implementation.
• Communicate regularly with clients and stakeholders, providing updates and gathering feedback.
• Deliver training (onsite and online) and support post implementation reviews and improvements.
   

About You

• Proven project management experience with strong time management and organisational skills.
• Strong analytical, presentation, written and verbal communication skills.
• Proficient with Microsoft products, a self-starter, agile in approach and a collaborative team player.
• Willing to travel domestically within Australia when required.
• Ideally experienced in aged care and/or disability, with software vendor or health industry background and relevant tertiary qualifications (highly regarded).
   

Perks & Benefits

• Free Telstra mobile & plan (eligible employees only)
• 25% off Telstra products & services
• 16 weeks paid gender-equal parental leave + extra leave options
• Career breaks, study support & ongoing learning programs
• Free 24/7 professional support for you & your family
• Employee rewards program: discounts on shopping, gyms, movies, health insurance & more

We’re committed to inclusion. Aboriginal and Torres Strait Islander people, individuals from all backgrounds, and those living with or caring for someone with a disability are encouraged to apply. Even if you don’t tick every box, we want to hear from you.

We’re a Circle Back Initiative Employer—you’ll get a response for every application. Apply today to join a team that’s making a real difference in healthcare.

Learn more about how Telstra Health is improving lives through digitally enabled care here.