Intern – Project Manager (Customer Success)

About Eshal AI:

Eshal AI is building the next generation of enterprise AI concierges and intelligent workflow automation for regulated industries — including banking, government, healthcare, telecommunications, maritime, and enterprise services.

Our platform supports 45+ languages with flexible deployment options (on-premise, private cloud, and SaaS), helping organizations automate customer interactions and business processes while maintaining security, compliance, and full auditability.

We're a fast-growing startup where interns don't observe — they own real work, collaborate directly with customers, and help shape the future of enterprise AI.

About the Role:

We're looking for a highly organized, curious, and customer-focused intern to become the bridge between our customers and our engineering team.

You'll understand customer needs, document requirements, coordinate delivery, and ensure every customer has an outstanding experience with Eshal AI.

This is an ideal opportunity for anyone interested in Product Management, Business Analysis, Customer Success, Enterprise SaaS, AI Products, or Consulting.

You'll work directly with our founders, product managers, engineers, and enterprise customers across multiple countries.

What You'll Do:

Customer Success & Project Management

• Serve as the primary day-to-day contact for assigned customers
• Lead onboarding sessions and product walkthroughs
• Build trusted relationships with customer stakeholders
• Conduct regular project status meetings and follow-ups
• Monitor satisfaction and proactively resolve issues before they escalate
• Maintain accurate documentation and meeting notes
• Understand business problems and identify the underlying customer needs
• Ask thoughtful questions to clarify objectives, workflows, and expected outcomes
• Translate customer discussions into clear, structured business requirements
• Validate requirements with customers before development begins
• Prepare meeting agendas and minutes
• Send concise, professional follow-up emails
• Create customer progress reports
• Keep customers informed at every stage of delivery

What We're Looking For:

Required

• Currently pursuing or recently completed a degree in Business, Information Systems, Communications, Computer Science, Engineering, or a related field
• Excellent written and verbal English communication skills
• Strong analytical and problem-solving abilities
• Organized with excellent attention to detail
• Comfortable managing multiple priorities in a remote environment
• Curious, proactive, and eager to learn
• Genuine interest in AI, enterprise software, SaaS, or startups

Nice to Have

• Experience with Jira, Confluence, Notion, or Trello
• Exposure to customer support or customer success
• Basic understanding of APIs or software development
• Internship experience in consulting, product, or project management
• Familiarity with CRM platforms (HubSpot, Salesforce, or Zoho)

Tools You'll Work With:

Jira & Confluence · HubSpot CRM · Slack · Microsoft Teams · Figma · Notion · Google Workspace / Microsoft 365 · ChatGPT & AI copilots · Enterprise AI platforms and LLMs

What You'll Gain:

By the end of your internship, you'll have hands-on experience in:

• Enterprise AI implementations
• Customer Success Management
• Business Analysis & Requirement Gathering
• Agile project delivery
• Stakeholder management across international customers
• SaaS and enterprise software deployments

Unlike many internships, you'll own real customer projects from start to finish.

Why Join Eshal AI?

• Work directly with the founding team
• Exposure to customers across the Middle East, Southeast Asia, and APAC
• Take ownership of meaningful projects from week one
• Flexible remote working environment
• Opportunity for a full-time role based on performance

How to Apply:

Fill out our application form here: https://forms.gle/FiErXojVY9wSAkzY8

We'd love to hear from you.