Key Account Customer Success Manager

About Sphere

Sphere Drones helps Australia's largest mining, utilities, energy, ports, and agriculture operators run autonomous drone programs at scale - combining our integrated Hub systems, the Curo software platform, and a Remote Operations Centre that plans and flies missions across Australia every day.

Our customers use the data we collect to make critical operational decisions, and our commercial team is growing to match the demand.

About the Role

Own a small portfolio of our most strategic enterprise accounts end-to-end. You are the primary point of contact after the sale closes — leading onboarding, driving adoption, running QBRs, and owning renewals and account growth. It is a true blend of operational and commercial responsibility: you keep the program delivering, and you keep the account growing.

What You'll Do

•     Lead onboarding and program launch for assigned key accounts, coordinating internal and customer teams

•     Monitor adoption, utilisation, and account health — and act before issues become risks

•     Run operational reviews and Quarterly Business Reviews with executive stakeholders

•     Own renewals end-to-end, including complex and strategic commercial negotiations

•     Identify and close expansion opportunities: new sites, increased flight hours, new use cases

•     Champion the voice of your accounts with our product and engineering teams

What You'll Bring

•     5+ years in Customer Success or Account Management with enterprise accounts and complex technical deployments

•     A track record owning renewals, expansion, or revenue outcomes

•     The ability to translate technical outcomes into business value for executive audiences

•     Comfort with ambiguity in a fast-moving, scaling business

•     Experience in mining, utilities, or agriculture is an advantage; UAS/UAV or geospatial exposure highly regarded

•     RePL licence is a plus, not a requirement

Why Sphere

•     A genuine growth-stage opportunity - you will help shape how a scaling commercial team operates

•     Enterprise customers doing real, operationally critical work.

•     Direct access to leadership

Sound like you?