Microsoft Cloud, Infrastructure & Modern Workplace
MIACOR IT is seeking an experienced Level 3 Managed Services & Project Engineer to join our growing professional services team.
While Brisbane is our preferred location, we recognise great talent isn't limited by geography. We welcome applications from Melbourne-based candidates and will also consider outstanding Project Engineers from elsewhere in Australia.
You'll be responsible for designing, implementing and continually improving client environments across Microsoft 365, Azure, cyber security, networking and infrastructure platforms. As a senior technical resource, you'll lead the delivery of a diverse range of projects, including cloud migrations, security initiatives, infrastructure modernisation and new client onboarding. From initial discovery and solution design through to implementation and handover, you'll take ownership of delivering high-quality technical outcomes.
This is a predominantly project-focused position with most of your time dedicated to project delivery, solution design and technical leadership. You will also act as the primary technical engineer for a portfolio of key managed services clients, developing a deep understanding of their environments, business objectives and technology roadmaps. You’ll build trusted relationships and provide ongoing technical ownership, playing an active role in supporting clients through the lifecycle of their technology investments.
The role also includes participation in a Level 3 business hours escalation roster, technical mentoring opportunities, and contributing to the continual improvement of our services, standards and customer outcomes.
Managed Services
Act as the primary technical engineer for a portfolio of managed services clients
Develop a deep understanding of client environments, business requirements and technology roadmaps
Build strong, trusted relationships with client stakeholders and key decision-makers
Provide Level 3 technical support and escalation assistance across cloud, infrastructure and security environments
Proactively identify risks, improvement opportunities and strategic recommendations
Manage, maintain and continuously improve customer environments to ensure optimal performance, reliability and security
Participate in client technical reviews and contribute to technology planning discussions
Assist with onboarding new managed services clients, including discovery, documentation and transition activities
Maintain accurate technical documentation and environment standards
Projects & Professional Services
Design and deliver Microsoft Cloud, Infrastructure and Modern Workplace projects
Lead and participate in Microsoft 365, Azure and cyber security initiatives
Deliver tenant migrations, cloud transformations and infrastructure modernisation projects
Deploy and support Microsoft Intune, Entra ID, Conditional Access and Endpoint Management solutions
Implement Azure services, hybrid infrastructure and cloud-native technologies
Deliver network, firewall and connectivity solutions
Implement security projects across customer environments
Participate in project planning, design workshops, implementation and handover activities
Ensure projects are delivered to a high standard and aligned with customer requirements
Collaborate with internal teams to improve delivery standards, processes and customer outcomes
You're an experienced engineer who enjoys the variety of MSP life, balancing project delivery, technical ownership and customer engagement while remaining hands-on with modern Microsoft technologies.
You combine strong technical expertise with excellent communication and customer engagement skills, allowing you to work confidently with both technical and non-technical stakeholders.
You have a genuine passion for Microsoft Azure, Microsoft 365, automation and cyber security, and enjoy solving complex technical challenges. You take pride in designing, implementing and continually improving customer environments while building long-term relationships that deliver real business value.
Most importantly, you're someone who enjoys owning outcomes, taking initiative and becoming a trusted advisor to your clients.
You'll ideally bring:
5+ years' experience in a senior engineering, infrastructure, cloud or MSP project delivery role
Previous experience working within a Managed Services Provider (MSP)
Demonstrated success delivering infrastructure and cloud projects from planning through to completion
Strong technical knowledge across:
Microsoft 365
Microsoft Azure
Intune
Entra ID
Exchange Online
SharePoint Online
Microsoft Teams
Windows Server
Virtualisation platforms
Networking and firewall technologies (preferably Fortinet) (Certifications highly regarded)
Cyber security best practices
Strong troubleshooting and problem-solving skills
The ability to manage multiple projects and priorities simultaneously
Excellent written and verbal communication skills
Relevant Microsoft certifications (highly regarded)
At MIACOR IT, we believe great people build great businesses. We're committed to creating an environment where talented engineers can learn, grow and make a genuine impact. We believe technology is only part of the solution. Great outcomes are delivered by great people who genuinely care about their customers and their team.
What you can expect:
Competitive salary package based on experience
Exposure to leading Microsoft cloud and security technologies
Diverse and challenging project work across multiple industries
Ongoing professional development and certification support
Career progression opportunities within a growing business
Strong team culture built on collaboration, accountability and trust
Modern Brisbane office environment (Seventeen Mile Rocks)
Hybrid working arrangements
About MIACOR IT
MIACOR IT is a growing Managed Services Provider supporting businesses across Australia and New Zealand.
Our team delivers strategic technology solutions across managed services, professional services, cloud, cybersecurity and business continuity. We pride ourselves on building long-term partnerships with our clients through technical excellence, responsiveness and a commitment to delivering outcomes that matter.
As we continue to grow, we're looking for experienced engineers who share our passion for technical excellence, customer success and continuous improvement.
If you're looking for your next opportunity with a growing Microsoft-focused MSP where you'll be challenged, supported and encouraged to continue developing your technical career, we'd love to hear from you.
Please submit your resume together with a brief cover letter outlining your experience, Azure/Microsoft certifications and why you'd like to join MIACOR IT.
Please note: Applicants who do not meet the minimum MSP experience and certification requirements are unlikely to progress through the recruitment process.
Please note: Successful applicants must hold, or be able to obtain, a National Police Check and Queensland Blue Card.