Linen Hub Manager

Competitive Salary + Super + Incentive Scheme + Career Growth Opportunities

Based in Mackay, QLD

Take ownership of a growing operation where you can build strong customer relationships, drive service excellence, and make a direct impact on business growth.

At SPL, we're looking for a proactive and customer-focused Linen Hub Manager to lead the day-to-day operations of our SPL Linen Hub. This is a hands-on role that combines operations, customer relationship management, inventory control, and business development to ensure exceptional service delivery and continued growth.

Why This Role Matters

• Play a key role in driving customer retention and revenue growth across SPL Linen Hub business.
• Ensure customers receive the right linen, at the right time, every time.
• Build strong relationships with customers and become a trusted partner in their operations.
• Support business growth through local market engagement and identifying new customer opportunities.

What You'll Do

• Manage SPL Linen Hub operations, including order packing, dispatch, deliveries, and stock movements.
• Monitor inventory levels and coordinate replenishment to maintain product availability.
• Build and maintain strong relationships with customer account holders and operational teams.
• Resolve customer issues quickly and proactively identify opportunities to improve service delivery.
• Coordinate transport schedules and maintain accurate system records across operational platforms.
• Promote SPL Linen Hub services through local networking, site visits, and lead generation activities.

What You'll Bring

• Experience in logistics, inventory management, customer service, or operational coordination roles.
• Strong organisational skills with the ability to manage multiple priorities in a fast-paced environment.
• Excellent communication and relationship-building skills.
• A customer-first mindset with a proactive approach to problem-solving.
• Current driver's licence and willingness to be hands-on in supporting operational activities.

Why Join SPL?

• Join a rapidly growing national business with strong job security and long-term career opportunities.
• Work in a role that offers variety, autonomy, and direct impact on customer success.
• Be part of a supportive team that values innovation, collaboration, and continuous improvement.

About SPL

SPL provides linen services to customers in the accommodation, healthcare and mining sectors. SPL has grown rapidly over the past 4 years with over 1,000 employees, 15 fixed locations and 7 linen hubs and counting. Boasting the two largest laundries in the Southern Hemisphere, SPL has a vision to become a world class provider through innovation. SPL are constantly creating solutions for our customers by continually investing in technology to assist our customers to manage their linen circulation and spend whilst also achieving the smallest carbon footprint possible.

SPL acknowledges that those with diverse experiences, perspectives and backgrounds enhance our workplace and our capability for innovation. Applications from Aboriginal and/or Torres Strait Islander People, People with Disability and LGBTQIA+ people are encouraged to apply for any advertised position they may be suitable for within SPL.

If this sounds like you, please click 'APPLY' today!