Service Delivery Manager - Linen Hub

Competitive Salary + Super + Incentive Scheme + Career Growth Opportunities

Based in Noosa, QLD

Be the driving force behind customer satisfaction, operational excellence, and business growth in a role where no two days are the same.

At SPL, we're looking for a proactive and customer-focused Service Delivery Manager to oversee the success of our Linen Hub operations. You'll play a critical role in ensuring customers receive exceptional service, linen availability is maintained, and operational processes run smoothly while helping grow our presence in the local market.

Why This Role Matters

• Be the key link between our customers and operations, ensuring outstanding service delivery every day.
• Drive customer retention through strong relationships, proactive problem-solving, and service excellence.
• Ensure linen stock, transport schedules, and daily hire operations are managed efficiently and accurately.
• Support business growth by identifying opportunities, building local relationships, and promoting Linen Hub services.

What You'll Do

• Manage daily Linen Hub operations, including order packing, stock movement, replenishment, and customer collections.
• Coordinate deliveries, transport schedules, and inventory levels to ensure seamless service delivery.
• Build strong relationships with customer account holders and housekeeping teams.
• Resolve customer issues quickly and proactively identify service risks before they impact retention.
• Monitor and maintain operational systems including Bundle, RADARO, and Linen Hub platforms.
• Promote Linen Hub services within the local market through customer visits, networking, and lead generation activities.

What You'll Bring

• Experience in customer service, logistics, operations, inventory management, or a similar service delivery environment.
• Strong organisational skills with the ability to manage multiple priorities in a fast-paced setting.
• Excellent communication and relationship-building skills with both customers and internal stakeholders.
• Experience using operational systems, transport management systems, or inventory platforms.
• A valid driver's licence and willingness to be hands-on in supporting daily operations when required.

Why Join SPL?

• Join a rapidly growing Australian business with ambitious expansion plans and strong leadership support.
• Enjoy genuine opportunities for career development and progression as the business continues to grow.
• Be part of a collaborative team focused on innovation, customer success, and operational excellence.

About SPL

SPL provides linen services to customers in the accommodation, healthcare and mining sectors. SPL has grown rapidly over the past 4 years with over 1,000 employees, 15 fixed locations and 7 linen hubs and counting. Boasting the two largest laundries in the Southern Hemisphere, SPL has a vision to become a world class provider through innovation. SPL are constantly creating solutions for our customers by continually investing in technology to assist our customers to manage their linen circulation and spend whilst also achieving the smallest carbon footprint possible.

SPL acknowledges that those with diverse experiences, perspectives and backgrounds enhance our workplace and our capability for innovation. Applications from Aboriginal and/or Torres Strait Islander People, People with Disability and LGBTQIA+ people are encouraged to apply for any advertised position they may be suitable for within SPL.

If this sounds like you, please click 'APPLY' today!