JS Careers is partnering with a fast-growing GenAI software and consulting firm specialising in AI-driven Governance, Risk and Compliance (GRC) solutions for financial services. They work with major financial institutions to transform how risk, compliance and control functions operate - replacing manual, legacy processes with intelligent automation and next-generation AI capability.
They've built a proprietary GenAI platform that's rapidly becoming a game-changer for risk, compliance and operations teams across the industry - and they're now looking for a Customer Success Officer to join their Sydney team.
This role sits at the intersection of client delivery, relationship management and commercial growth, making it ideal for someone with a risk, compliance, consulting or financial services background who wants to move deeper into applied AI and transformation.
What You'll Do
Support onboarding and implementation of a leading GenAI risk and compliance platform for enterprise financial services clients
Build strong, trusted relationships across risk, compliance and control function stakeholders
Translate risk and regulatory business needs into clear technical requirements for data and engineering teams
Monitor platform adoption, usage and satisfaction metrics across client risk functions
Identify enhancement, upsell and long-term transformation opportunities within existing accounts
Contribute to client presentations, demos and success reporting
Work closely with senior Engagement Managers, with a clear pathway into that role
About You
4+ years' experience in risk, compliance, consulting, data analytics, or financial services
Strong data literacy - comfortable interpreting and communicating technical concepts to non-technical stakeholders
Understanding of risk, governance or compliance frameworks within financial services is highly regarded
Excellent communication and relationship-building skills
Commercially minded, proactive, and energised by client impact
Thrives in a fast-moving, innovative environment
Ambitious, with interest in progressing into Engagement Manager/leadership roles
Why This Role Is Different
You'll be part of a highly collaborative, high-trust team working at the forefront of applied AI in risk and compliance transformation. Expect exposure to major financial services clients, complex risk problem-solving, and genuine career acceleration in one of the most exciting spaces in technology right now.