ABOUT BEATBOT AUSTRALIA
Beatbot Australia is the exclusive distributor of Beatbot robotic pool cleaning products throughout Australia and New Zealand. We are committed to building Australia's strongest network of premium pool retailers by providing innovative products, exceptional support and industry-leading partner experiences.
Our vision is simple: to become Australia's most trusted robotic pool cleaning brand.
Our retail partners are at the centre of everything we do. The Partner Success Coordinator plays a vital role in ensuring every dealer receives outstanding support, expert product advice and a world-class experience.
POSITION PURPOSE
The Partner Success Representative is responsible for delivering exceptional service and support to Beatbot Australia's retail partner network.
This role proactively builds relationships with dealers through regular communication, assists with sales growth through upselling and cross-selling opportunities, coordinates dealer requests, supports marketing initiatives and ensures every retail partner receives a premium customer experience.
The role also requires a commitment to becoming a recognised product expert across the Beatbot range, providing dealers with knowledgeable advice, product training and technical support.
KEY RESPONSIBILITIES
Partner Relationship Management
• Build and maintain strong relationships with Beatbot Australia's retail partners.
• Conduct regular outbound calls to retail dealers.
• Maintain regular communication with store owners, managers and sales staff.
• Ensure every dealer receives proactive support and follow-up.
• Act as a trusted first point of contact for assigned dealer enquiries.
• Build long-term relationships that encourage loyalty and growth.
Dealer Support
• Respond promptly to dealer enquiries via phone and email.
• Coordinate dealer requests through to completion.
• Assist with product information, pricing and availability.
• Coordinate warranty and service enquiries.
• Liaise with internal teams to resolve dealer issues efficiently.
• Deliver an exceptional customer experience on every interaction.
Sales Support
• Identify opportunities to upsell and cross-sell Beatbot products.
• Promote new product launches and seasonal promotions.
• Encourage dealers to increase product ranging and stock levels.
• Assist dealers with product recommendations.
• Follow up quotations and sales opportunities.
• Support sales campaigns across the dealer network.
Product Expertise & Training
• Successfully complete all Beatbot product training and certification requirements.
• Develop and maintain expert knowledge of the Beatbot product range.
• Stay current with new product releases, software updates and product improvements.
• Deliver product demonstrations and training sessions to retail partners.
• Educate dealer staff on product features, benefits and key selling points.
• Assist dealers in selecting the most appropriate products for their customers.
• Develop knowledge of competitor products and confidently communicate Beatbot's competitive advantages.
• Act as a trusted product resource for the dealer network.
Partner Onboarding
• Coordinate the onboarding of new retail partners.
• Assist with account setup and Partner Portal access.
• Schedule onboarding meetings and product training.
• Ensure all onboarding milestones are completed.
• Support dealers to become operational as quickly as possible.
Marketing Coordination
• Coordinate cooperative marketing campaigns with retail partners.
• Distribute marketing collateral and point-of-sale materials.
• Assist dealers with local marketing initiatives.
• Coordinate display units and merchandising materials.
• Support conferences, trade shows and dealer events.
• Encourage participation in Beatbot marketing campaigns.
Administration
• Maintain accurate dealer records within the CRM.
• Record all dealer interactions and follow-up actions.
• Prepare quotations where required.
• Raise invoices and assist with order processing.
• Coordinate product sample requests.
• Prepare reports for management.
• Maintain accurate dealer contact information.
• Assist with inventory and promotional allocations.
Continuous Improvement
• Gather feedback from retail partners.
• Identify opportunities to improve dealer support processes.
• Recommend improvements to partner communications and resources.
• Assist with the ongoing development of the Beatbot Partner Program.
• Contribute ideas that improve the overall dealer experience.
KEY PERFORMANCE INDICATORS
Success in this role will be measured by:
▸ Regular outbound contact with assigned retail partners
▸ Accurate CRM records and administration
▸ Dealer satisfaction and responsiveness
▸ Completion of all product training and certification
▸ Timely resolution of dealer enquiries
▸ Delivery of dealer product training sessions
▸ Growth in dealer engagement and participation
▸ Contribution to cooperative marketing initiatives
▸ Upselling and cross-selling opportunities identified
▸ Positive feedback from dealers and internal stakeholders
▸ Successful onboarding of new retail partners
SKILLS & EXPERIENCE
Essential
• Previous experience in customer service, sales support, account coordination or customer success.
• Excellent verbal and written communication skills.
• Strong relationship-building abilities.
• Professional telephone manner.
• High attention to detail.
• Strong organisational and time management skills.
• Ability to manage multiple priorities.
• Intermediate Microsoft Office skills.
• Experience using CRM systems.
• Current Australian Driver Licence.
Desirable
• Experience working with retail dealer networks.
• Experience in wholesale or distribution.
• Experience using Odoo CRM.
• Experience coordinating marketing activities.
• Experience in the pool, outdoor living or consumer products industry.
PERSONAL ATTRIBUTES
The successful candidate will demonstrate:
• A genuine passion for delivering exceptional customer experiences.
• A commitment to becoming a recognised Beatbot product expert.
• Strong communication and interpersonal skills.
• A positive, energetic and professional attitude.
• A proactive approach to problem solving.
• Excellent organisational skills and attention to detail.
• Initiative and a willingness to learn.
• A collaborative, team-first mindset.
• A high level of accountability and reliability.
• Pride in representing a premium global brand.
WHAT SUCCESS LOOKS LIKE
Within the first 12 months, the successful Partner Success Representative will have:
• Built strong relationships across the Beatbot dealer network.
• Become a trusted product expert capable of confidently supporting retail partners.
• Successfully onboarded new dealers into the Beatbot Partner Program.
• Delivered exceptional support and responsiveness to dealer enquiries.
• Contributed to increased dealer engagement and sales growth through proactive communication and support.
• Helped establish Beatbot Australia as the easiest and most enjoyable supplier for retailers to do business with.
This role offers the opportunity to be part of one of Australia's fastest-growing premium technology brands. If you enjoy building relationships, helping customers succeed, and have a passion for innovative products, we would love to hear from you.