Repairs Delivery Team Lead - East

Lead Repair Excellence. Drive Operational Performance. Deliver Customer Success.

At Metso, we are committed to enabling sustainable modern life through innovative technologies, services and solutions. We are looking for an experienced Repairs Delivery Team Lead to join our East Region team and play a critical role in ensuring repair jobs are delivered safely, efficiently and to the highest quality standards.

This is an exciting opportunity for a proven operations leader who thrives in a fast-paced environment, enjoys developing teams, and is passionate about continuous improvement and exceptional customer outcomes.

Why Join Metso?

At Metso, you will be part of an inclusive and collaborative team that values innovation, safety and customer success. We offer opportunities for career development, flexible working arrangements, health and wellbeing initiatives, and a culture where your ideas and contributions make a real impact.

About the Role

As the Repairs Delivery Team Lead, you will take ownership of the end-to-end delivery of repair jobs, ensuring every repair is completed safely, on time and right the first time.

Leading a team of repair coordinators, dispatch and support personnel, you will oversee workflow planning, resource allocation, scheduling and customer communication while driving operational excellence across repair activities. Your leadership will help optimise turnaround times, enhance service delivery and support Metso's commitment to quality and customer satisfaction.

Key Responsibilities

• Lead the full lifecycle of repair jobs from intake through to completion and customer delivery

• Manage workflow planning, job prioritisation and resource allocation to meet service commitments

• Monitor and improve turnaround times, backlog performance and delivery accuracy

• Lead, coach and develop a team of repair coordinators, dispatch staff and support personnel

• Act as the primary escalation point for customer issues, ensuring timely and professional resolutions

• Coordinate repair scheduling, logistics, dispatch and workshop activities across multiple stakeholders

• Ensure repair records, documentation and reporting are accurate, compliant and up to date

• Verify completed repairs meet technical, quality and customer requirements before release

• Investigate repeat repairs, returns and service issues, implementing corrective actions where required

• Analyse operational performance data and drive continuous improvement initiatives

• Champion compliance with Metso's safety, quality and operational standards

What You'll Bring

• Demonstrated experience in service delivery, repair operations, production, workshop or workflow management environments

• Proven leadership experience managing and developing operational teams

• Strong ability to balance competing priorities and manage high-volume workflows

• Experience using operational data and performance metrics to drive decision-making and process improvement

• Excellent stakeholder management and communication skills

• A customer-focused mindset with a commitment to delivering exceptional service outcomes

• Understanding of repair management, logistics, inventory management or service operations

• Knowledge of quality systems, safety practices and operational compliance requirements

Success in this Role

You are a proactive and organised leader who enjoys solving problems, improving processes and supporting teams to achieve outstanding results. You bring a strong operational mindset, a passion for customer service and the ability to foster a culture of accountability, collaboration and continuous improvement.

Ready to Make an Impact?

Join Metso and help shape the future of our repair operations by delivering world-class service and driving operational excellence.

Apply now and take the next step in your career with Metso.