Scaled Customer Success Manager

Perks & Benefits:

• Competitive Salary and annual remuneration reviews.
• Health & wellness benefits to support your physical and mental well-being.
• Hybrid work model with co-working options available.
• Supportive team – Fun, caring colleagues with regular team-building activities and social events.
• Career experiences – Lateral, vertical, and rotational opportunities for development.
• Generous leave – Including birthday leave, a Joy day every quarter, and extra time off over Christmas.
• Paid parental leave – Generous leave, plus continued pension contributions while you’re off.
• A happy, respectful and energetic work environment where 95% of employees recommend working at JobAdder (check out our Glassdoor reviews!)

The Role:

We’re building a Scaled Success function within our Customer Success team to deliver proactive, structured, one-to-many engagement for our growing Mid-Market customer base. This is not a traditional CSM role. As a Scaled Success Customer Success Manager, you’ll own adoption, retention, and growth—delivered through scalable, repeatable programs rather than 1:1 customer management.

You’ll manage a large portfolio of accounts using automated workflows, lifecycle campaigns, group enablement sessions, and data-informed interventions. Your mission is to ensure every customer gets the right guidance at the right time to maximise value from their JobAdder investment.

This role sits at the intersection of customer education, program design, product adoption, and revenue retention—focused entirely on the post-onboarding customer journey.

Responsibilities will include:

• Customer Success at Scale
• Product Adoption
• Renewals & Retention
• Targeted Engagements (1:Few)
• Selective 1:1 Engagements
• Customer Point of Contact & Escalation
• Operational Excellence & Communication
• Measures of Success & Impact

About You:

• Experience in Customer Success, Lifecycle Management, Growth, or Enablement roles within a B2B SaaS environment.
• Skilled at managing a high-volume customer portfolio using systems, automation, and structured communication.
• Strong communicator—equally comfortable creating impactful emails, leading webinars, or driving cohort-based discussions.
• Adept at identifying adoption patterns and delivering enablement that moves the needle for customers.
• Comfortable working cross-functionally and influencing internal teams through data, trends, and customer feedback.
• Bonus: Experience in recruitment tech, HR software, ATS, or CRM platforms.

About JobAdder:

At JobAdder, we’re not just another software company — we’re a global leader in recruitment technology. With over 200 passionate team members across 5 countries and 25,000+ users worldwide, we’re reshaping the future of hiring.

Our powerful recruitment management platform empowers companies and agencies to streamline their processes, gain a competitive edge, and connect the right people to the right roles.

We believe recruitment is all about people. Our mission? To help recruiters focus on what really matters — building meaningful, impactful relationships and changing lives — by removing the mundane administrative tasks that slow them down. With JobAdder, we supercharge productivity, increase efficiency, and ensure that recruiters can truly focus on the human side of their work.

We’re on a journey to make recruitment smarter, more joyful, and more efficient for everyone. Our vision is to become the world’s most-loved recruitment platform, and every team member contributes to our success through our core values: Empathy, Customer Focus, Innovation, and Results.