Senior Client Relationship Manager
Melbourne, VIC
Full-Time
Hybrid Working
Company & Job Overview
Salt are supporting a growing client in the data intelligence industry as they continue to invest in their Australian Client Services function and strengthen relationships with a portfolio of high-value customers.
We are seeking an experienced Senior Client Relationship Manager to take ownership of a strategic portfolio of enterprise and mid-market clients, driving customer retention, revenue growth, and long-term partnership success.
This is an excellent opportunity for a commercially minded relationship manager who thrives in a consultative environment and enjoys building trusted advisor relationships. You'll work closely with clients to help them maximise the value of leading market intelligence and data solutions while identifying opportunities to expand product adoption across their organisations.
Key Responsibilities
- Manage and grow a portfolio of key client accounts, ensuring high levels of customer satisfaction and retention
- Own renewal conversations and protect recurring revenue across your customer portfolio
- Identify, qualify, and close cross-sell and upsell opportunities to drive account growth
- Build strong relationships with senior stakeholders across multiple business functions
- Develop strategic account plans, including stakeholder mapping, growth opportunities, and revenue forecasts
- Act as a trusted advisor, helping clients leverage data and intelligence solutions to support business decision-making
- Work collaboratively with internal product and research teams, providing customer feedback and market insights
- Support clients in embedding solutions into their day-to-day workflows to maximise engagement and value
- Maintain accurate CRM records, pipeline activity, and forecasting data
- Contribute to a high-performance team culture focused on client success, accountability, and continuous improvement
Key Experience
- 3-5+ years' experience in B2B sales, account management, customer success, or client relationship management
- Proven track record of achieving or exceeding revenue targets across both customer retention and account growth
- Experience managing enterprise or mid-market accounts with multiple stakeholders and complex buying processes
- Strong commercial acumen with experience negotiating contracts and managing renewals
- Demonstrated ability to identify and close expansion opportunities within existing customer portfolios
- Excellent relationship-building, communication, and presentation skills
- Experience using CRM platforms such as Salesforce or similar systems
- Ability to analyse customer needs and develop strategic account growth plans
- Highly organised with strong forecasting, pipeline management, and prioritisation skills
Desirable Experience
- Experience within SaaS, data, research, information services, analytics, or subscription-based businesses
- Exposure to procurement, strategy, finance, risk, or consulting environments
- Knowledge of market intelligence, business information, or research platforms
- Previous mentoring or leadership experience within a commercial team
What's on Offer
- High-impact role within a growing and evolving business
- Strong existing client base with significant opportunity for account expansion
- Competitive salary package plus performance-based incentives
- Hybrid working environment
- Career development opportunities within a collaborative, high-performing team
- The opportunity to work with leading organisations across a range of industries and become a trusted strategic partner to your clients
If you are a driven relationship manager with a passion for customer success, commercial growth, and strategic account management, we'd love to hear from you.
Salt acknowledges the Traditional Owners of the lands across Australia as the continuing custodians of country and culture. We pay our respects to all First Nations Australians and their Elders past and present.