About Us
We're a successful software company with a team spanning Australia, New Zealand, Malaysia and Thailand, specialising in dealer management systems for retail dealerships across automotive, trucking, agriculture and construction equipment. Over the last 35 years, we've brought a number of industry-leading dealer management systems to market, helping our clients run their dealerships more effectively, efficiently and profitably.
Auto IT is wholly owned by The Perseus Group, an operating group of Constellation Software Inc., a well-capitalised, global publicly traded company specialising in vertical market software.
It's an exciting time for our business. With offices globally, we offer career progression and professional development as part of a team dedicated to supporting clients across the Asia Pacific region.
About the Role
We are looking for an experienced Service Delivery Manager to lead the successful delivery of implementation projects across Australia, New Zealand, and Southeast Asia, with a particular focus on projects touching the Sales, Admin, and Finance functions of our dealership customers.
Reporting to the Professional Services Manager, you will own the end-to-end project lifecycle — from scoping and planning through to delivery, customer handover, and post-implementation support — ensuring our clients get maximum value from the Auto-IT platform.
This is a customer-facing project delivery role that combines project management discipline with credible dealership Admin and Finance domain knowledge. You will be the steady hand keeping complex customer projects on track and the trusted advisor helping Dealer Principals and Finance leaders navigate change.
Candidates must have existing Australian work authorisation at the time of application.
What You Will Be Doing
As Service Delivery Manager, you will:
Manage the full project lifecycle including planning, scheduling, resourcing, execution, and closure
Deliver projects remotely and on-site to support Go-Lives, training, workshops, and other project activities across ANZ and SEA
Ensure projects are delivered within scope, budget, and agreed timeframes while maintaining high customer satisfaction
Maintain up-to-date project tracking including resource time, project budgets, and milestone completions
Provide regular project status updates to Customer Success Managers, Customer Growth Managers, and customer stakeholders including Dealer Principals
Coordinate Customer Support & Implementation Representatives and Data Services Consultants across active projects
Act as a subject matter expert across dealership Sales, Admin, and Finance process areas
Establish effective relationships with Customer Success and Customer Growth Managers, ensuring transparency on progress, risks, and success metrics
Scope new customer projects in partnership with the Professional Services Manager
Contribute to quotes, proposals, and Statements of Work
Identify risks, dependencies, and resource needs during the project scoping phase
What You Need to Have
3+ years' experience in project management, implementation, or professional services roles
Experience delivering enterprise software implementations, ideally within DMS or SaaS platforms
Proven track record in resource management, time tracking, and project financial management
Previous customer-facing experience with a strong service delivery mindset
Working knowledge of dealership Admin, Finance, or Sales operations — either from a prior dealership role (Financial Controller, Dealership Administrator, Fixed Operations Manager) or from delivering software projects into these functions
Solid understanding of DMS platforms, SaaS onboarding, and implementation best practice
Working understanding of data migration, configuration, reporting principles, API integrations, SQL queries, and basic system configuration
Proficiency in Microsoft Office Suite and project management tools (e.g., Smartsheet, Jira, Asana)
Strong communication, stakeholder management, and negotiation skills
Analytical and structured approach to problem-solving
Ability to manage competing priorities in a fast-paced environment
Willingness to travel domestically and internationally as required (10-25%)
What It Would be Nice for You to Have
Bachelor's degree in Business, IT, or Project Management (or equivalent experience)
Formal project management certification (PMP, PRINCE2)
Prior experience as a Financial Controller, Dealership Administrator, Fixed Operations Manager
Experience delivering software projects across multiple regions (ANZ, SEA)
What We Offer
Career progression
Competitive salary, plus profit sharing and achievement bonuses
Hybrid and remote working arrangements
Meaningful work across a mix of simple and complex issues
Supportive team environment
Training and development
Next Steps
If you meet the above criteria and would like to join a hardworking, fun team, please submit your application with a cover letter outlining why you'd be a valuable addition.
Successful applicants will be required to undergo relevant pre-employment checks, including a police check, before employment is confirmed.
We look forward to hearing from you!