Service Delivery Officer - Relationship Management

Service Delivery Officer – Relationship Management

Build Relationships. Deliver Value. Drive Customer Success.

Ready to take ownership of customer relationships and make a real impact?

At LPE, our Service Delivery Officer is a trusted partner to our community clients. You'll be the face of our business, ensuring customers receive exceptional service, building long-term relationships, and helping communities get the most from their partnership with LPE.

We're looking for a proactive and customer-focused Service Delivery Officer to join our Service Delivery Team. This is an exciting opportunity to join a growing ASX-listed company where you'll play a key role in customer retention, setting our Development & Sales team up for success, and identifying opportunities to support business growth.

You Bring

• Experience in account management, customer service, client relationship management, or service delivery.
• Excellent communication and relationship-building skills.
• Strong problem-solving ability with a customer-first mindset.
• Ability to manage multiple customer accounts and priorities.
• Well-developed organisational and time management skills.
• Current driver's licence and willingness to travel regularly for face-to-face customer meetings across your portfolio.

Highly Regarded

• Experience within the energy, utilities, telecommunications, or property sectors.
• Experience using CRM systems (Pipedrive experience is desirable).
• Experience managing customer contract renewals and retention activities.

What You'll Do

• Be the primary point of contact for a portfolio of community clients throughout their partnership with LPE.
• Build trusted customer relationships through regular communication and regular face-to-face site visits.
• Manage the customer contract lifecycle, including supporting timely renewals and improving customer retention.
• Visit each community throughout the year to understand customer needs, gather feedback, and ensure service expectations are met.
• Work closely with Sales, Billing Services, Customer Support, and Operations to resolve customer issues and deliver positive outcomes.
• Identify opportunities to introduce additional LPE products and services, generating qualified leads for the Sales team.
• Support strategic growth initiatives, including Broadband, Battery, and MUSCO solutions.
• Maintain accurate customer records and account activity within CRM.
• Help strengthen LPE's reputation by delivering exceptional customer service and building long-term partnerships.

Why Join LPE?

• Be part of a growing ASX-listed Australian energy company delivering smarter energy solutions to communities.
• Play a key role in customer retention, service excellence, and business growth.
• Join a collaborative, high-performing Service Delivery Team.
• Enjoy a varied role with a mix of office-based work and regular travel to meet customers face-to-face.
• Build meaningful relationships where your contribution makes a visible difference.
• Ideally based in Brisbane or the Sunshine Coast, with regular travel across your customer portfolio.
• Enjoy a supportive team culture and opportunities for professional growth.
• Attractive Salary Package with Car Allowance