Strategic Customer Success Manager

Critical infrastructure runs the world. The refineries that power cities. The ports that move cargo. The bridges that connect communities. For decades, the engineers keeping all of it safe have worked off ropes, clipboards, and reports buried in filing cabinets.

That's the problem we solve.

#Trendspek creates digital twins of the world's most critical infrastructure assets. Engineers log in from anywhere and inspect, measure, mark up, and plan in full 3D - on structures you'd normally need a harness and hard hat to get near.

Our customers are household names in energy, ports, and infrastructure. The assets in our platform are ones you've driven past, flown over, or read about on the news.

We've built something genuinely new. And we're just getting started.

V3 shipped. Strong funding in. We are now looking for a Strategic Customer Success Manager to join the Customer Success team to own a portfolio of strategic enterprise accounts across these critical infrastructures.

That's why we're here.

What you'll own

• Stage progression and account health - Use our customer health and maturity model to identify the highest-value next stage for each account and drive the work to fill it and early stage churn signals.
• Own the end-to-end renewal outcome for your portfolio - run structured risk using our health scoring framework, forecast renewal likelihood and revenue to leadership, and escalate at-risk accounts early enough to change the outcome.
• Ability to work across cross-functional teams - comfortable operating at the boundary with Sales, channeling customer feedback back to product and support.
• Onboarding and value delivery - Leverage our playbooks for training and enabling customer accounts both local and global to drive stakeholder value to bring engineering teams, operational maintenance and capital works teams together.
• Expansion and commercial handoffs - Explore and identify expansion signals for new assets, new user groups, to handover to sales based on the value proof story through their lifecycle.
• Stakeholder management - build, maintain and influence a range of senior stakeholders to advocate for Trendspek.

What we're looking for

• 3 to 5 years in customer success, account management, or a customer-facing delivery role, ideally in enterprise SaaS, infrastructure technology.
• You have a track record of driving measurable outcomes and NRR ownership or contribution not just maintaining NPS. This role requires previous experience in proactive discovery and exploration with your clients.
• You’re sharp enough to follow an engineering conversation. Structured enough to know how that translates into Trendspek, you don’t have to be an engineer to do that.
• Comfortable navigating multi-stakeholder enterprise accounts.
• You are commercially aware, understand renewal risk, expansion signals, and how to frame a value story to re-iterate value in every conversation.

Nice to have (but not essential)

• Experience working with asset-intensive clients: ports, transport authorities, infrastructure contractors, or engineering firms

Here's our careers page: https://trendspek.com/jobs/customer-success-manager

Apply direct to: Success@trendspek.com