Technical Account Manager, CORE

If you're excited by the idea of helping organisations work smarter, not just supporting the technology they already have, this role as a Technical Account Manager specialising in our CORE offering could be exactly what you're looking for.

At First Focus, we believe great people do their best work when they're trusted, supported and given room to make an impact. We're Australia's #1 mid-market MSP, recognised by Cloudtango for nine consecutive years, with almost 500 people across Australia, New Zealand and the Philippines. We've built a culture that's collaborative, transparent and genuinely invested in helping our people grow, without unnecessary layers or bureaucracy getting in the way.

This role reflects one of our central values, Live Curiously. This role is all about asking better questions, challenging assumptions and helping clients discover smarter ways of working through AI, automation and modern workplace technologies. You can learn more about our values here:

https://www.firstfocus.com.au/about-us/

If this sounds like the kind of challenge you're looking for, read on.

CORE is First Focus's managed productivity service, helping organisations improve how work gets done through AI, automation, knowledge management and modern workplace technologies. Rather than measuring success by tickets closed or infrastructure maintained, we measure it by how much better our clients work.

We're looking for someone who can see beyond today's IT challenges and help clients design how work gets done tomorrow. You'll combine strategic thinking, technical understanding and commercial insight to uncover opportunities, drive adoption and deliver measurable business outcomes.

• Build trusted relationships with executives, department leaders and operational teams.
• Identify and prioritise opportunities across AI, automation, collaboration and process improvement.
• Develop practical roadmaps aligned to business objectives.
• Translate strategy into initiatives that deliver measurable outcomes.
• Drive adoption of new technologies, workflows and ways of working.
• Facilitate workshops, planning sessions and stakeholder discussions.
• Build business cases and success measures for improvement initiatives.
• Connect clients with the right specialists, platforms and solutions.
• Track outcomes and continuously identify new opportunities for improvement.

Requirements

• Clients have a clear productivity and technology roadmap.
• AI and automation initiatives move from ideas into daily use.
• Employees adopt new tools and processes with confidence.
• Manual effort is reduced and work becomes simpler.
• Clients can clearly see the value delivered through CORE.
• You are viewed as a trusted advisor rather than a service provider.
  

You may come from consulting, customer success, business transformation, digital workplace, technology strategy or a similar advisory role. MSP experience or multi-client support is favourable.

We're looking for someone who can combine strategic thinking, commercial awareness and technical understanding to drive meaningful change.

You'll bring:

• Experience working with senior business stakeholders.
• Experience translating strategy into practical business outcomes.
• Strong stakeholder engagement, facilitation and communication skills.
• Experience driving adoption, capability uplift or organisational change.
• The ability to identify and prioritise opportunities based on business value.
• A practical understanding of Microsoft 365, AI, automation and modern workplace technologies.
• Curiosity, initiative and a desire to continuously learn.
• You need to be actively using and building AI and automation yourself. You don't need to be a developer, but you should be comfortable experimenting with new technologies, building simple solutions and understanding how different platforms fit together to solve business problems.
  

You'll help shape what's next.

CORE represents a different model for managed services. One focused on productivity, capability, and continuous improvement rather than maintaining the status quo.

If you're excited by the opportunity to help organisations adopt and get an ROI from AI, rethink how work gets done and influence the future of client advisory, we'd like to hear from you.

Benefits

• Help shape how organisations adopt AI and modern workplace technologies in practical, measurable ways.
• Work alongside experienced consultants, engineers and specialists who enjoy solving real business problems.
• Join Australia's leading mid-market MSP with a strong reputation for innovation and long-term client partnerships.
• Be trusted to make decisions, contribute ideas and influence client outcomes.
• Build your career in a business that genuinely invests in learning, mentoring and professional growth.
  

• Competitive base only (no commission) salary package and other benefits.
• Free access to Uprise with 1:1 coaching from qualified psychologists or counsellors.
• Flexible working for work-life balance.
• Never Stop Growing: 10 paid study days per year.
• Weekly internal training and access to our learning library.
• FastTrack mentoring program.
• MAD (Making A Difference) Council supporting equality, charity and environmental initiatives.
• Tesla company car option (conditions apply).
• Regular social events and a genuinely supportive team culture.
  

If you're looking for an opportunity to help clients turn curiosity into capability, and ideas into measurable outcomes, we'd love to hear from you.

Neurodiversity: First Focus welcomes applications from Neurodiverse candidates. We recommend & appreciate disclosure along with the application so that a copy of our Neurodiversity Statement can be provided outlining the flexible options we can offer to best showcase your skills.

AI in Recruitment: We use AI-assisted recruitment tools as part of our recruitment process. These tools do not make hiring decisions. Candidate information is handled in accordance with the Privacy Act 1988 (Cth).