About MiTek
MiTek Asia Pacific, part of the global MiTek® Group and a Berkshire Hathaway company, is a leader in building technology. We deliver integrated software, engineered products, services, and automation solutions that support smarter, more efficient ways to design, manufacture, and build. MiTek is a global industry leader across the markets we serve, providing collaborative software, innovative connector systems, off-site manufacturing solutions, and high quality services enabling a better way to build. Learn more at www.MiTek.com.au
About the Role
As a Customer Solutions Representative, you'll be responsible for developing strong partnerships with customers across your assigned territory. You'll provide commercial, technical, and operational support across MiTek's software, engineering, equipment, automation, and service offerings. Working closely with customers and internal teams, you'll help drive sales growth, improve customer success, and support the adoption of innovative MiTek solutions.
Key Responsibilities
Build and maintain strong relationships with existing and prospective fabricator customers.
Drive sales growth and achieve territory objectives through proactive account management.
Provide guidance on MiTek software, engineering solutions, equipment, automation, and services.
Support customers with Sapphire software and related technical solutions.
Identify customer needs and coordinate training, technical support, and improvement initiatives.
Promote new products, software enhancements, and automation solutions.
Monitor customer activity, market trends, and competitor developments, providing insights to the State Manager.
Maintain accurate customer and opportunity records within the CRM system.
Collaborate with Software, Engineering, Automation, and Operations teams to deliver exceptional customer outcomes.
Support the implementation of software, system, and equipment projects as required.
About you
Minimum 3 years' experience in a sales, account management, commercial, or customer-facing role.
Demonstrated ability to build strong customer relationships and identify opportunities for business growth.
Experience within the frame & truss, building products, manufacturing, or construction industry is highly regarded.
Experience with MiTek software, including Sapphire, would be advantageous.
Good understanding of technical products, software, and industry solutions.
Why Join Us?
Be part of a purpose-driven organisation transforming the construction industry through innovation
Lead a critical region with strong growth potential
Work with a collaborative, cross-functional team across Australia and globally
Opportunity to shape strategy and make a tangible impact on customers and communities
What we offer
Fully maintained company vehicle or motor vehicle allowance
Annual performance-based bonuses
Professional development and opportunities to advance your career
And much more!
Apply for this great opportunity with MiTek Australia!