- $500/day inclusive of superannuation MAX
- 12-month contract with possibility of extension
- Sydney based with ability to work completely remote from home
The Organisation
A global technology leader delivering enterprise support across Dynamics 365 and Power Platform, with a focus on post-sales issue resolution and customer success.
The Opportunity
Rate: $500/day inclusive of super MAX
Duration: 12-month contract (extension possible)
Location: Sydney Candidates ONLY (fully remote)
Requirement: Australian Citizenship
Working hours: 7:00am–3:30pm or 9:00am–5:30pm (Sydney time)
Join as a Technical Support Engineer providing escalated, reactive support:
- Manage 1 to 2 cases per day
- Resolve errors, performance issues and how-to queries
- Work with customers, developers and internal teams
- Apply AI and critical thinking to support scenarios
- Ramp up in 3–4 weeks, independent by around 3 months
Required Skills
- 1 to 2+ years in technical support or Microsoft ecosystem roles
- Experience with Dynamics 365 CE, Power Apps and Power Automate
- Strong troubleshooting and customer communication skills
- Solid understanding of networking, SQL, web technologies and coding fundamentals
- Ability to engage technical stakeholders at peer level
Desirable Skills
- Exposure to Microsoft Copilot Studio
- Experience with SQL Server, IIS, ADFS, Exchange or Visual Studio
- Background in on-prem environments or consulting/pre-sales
- Exposure to AI or automation tools
- Computer Science or Engineering degree (preferred)
Benefits
- Work with Microsoft technologies and AI-driven support environments
- Structured onboarding, training and mentoring
- Clear performance metrics (CSAT, throughput and resolution)
- Sydney based with ability to work completely from home.
How to Apply
If you're ready to take on this exciting opportunity, please apply here or email Travis from our Sydney office at travis.jenkins@teksystems.com, quoting Job Reference JN-062026-39105 to register your interest.