Training and Customer Success Specialist

Job Description

LexisNexis Legal & Professional is a leading global provider of legal, regulatory and business information and analytics that help customers increase productivity, improve decision-making and outcomes, and advance the rule of law around the world. We help lawyers win cases, manage their work more efficiently, serve their clients better and grow their practices.

Lexis Nexis New Zealand is looking for a Training Consultant to join our Client Experience and Learning team to provide quality instruction to customers through digital and in-person formats.

About The Role

The Training Consultant will be responsible for delivering high quality training to our clients, including legal professionals, based on an understanding of their needs and workflow. You will be self-motivated and used to working autonomously and willing to learn about our new products and services as they are developed. You will be adept at building effective relationships with stakeholders including customers and internal teams and are always looking for ways to grow the impact and effectiveness of your training. You will have experience and interest in Generative AI and GenAI tools and their effective application and use.

This is a hybrid home/office full-time role to be based in Wellington or Auckland. Additional flexibility may be an option for the right applicant.

Key Responsibilities Include

• Planning and delivering learning activities to cover the customer base through online and face-to-face education
• Engaging directly with our customers and end-users to enhance their knowledge of our products and drive adoption and usage.
• Defining customer learning needs and planning and implementing effective training solutions
• Contributing to the development and maintenance of digital learning resources including user guides, online learning materials, digital resources
• Building effective relationships with individual end-users and key stakeholders
• Working with other LexisNexis stakeholders (e.g. sales teams, product teams, content lawyers, editorial, CX, marketing, and UX) to ensure an integrated approach to customer success.
• Bring meaningful insights from the customer and the market into the business to help improve our product offerings and market knowledge and support the triaging of issue resolution where required
• Keeping up to date with changes in markets, customers, competitors and products and adapting training programs and delivery style to reflect product and market changes.
• Ensuring timely completion of all required reporting in defined databases.
  
  

To Be Successful In This Role, You Will

• Be a superior communicator who can create an engaging learning environment (both in person and online)
• Hold a relevant qualification (in for example Law, Education; Training; Technology, Digital Learning; Instructional Design) with experience in training delivery and customer relationship management
• Be able to identify opportunities while building strong relationships with customers and stakeholders
• Be experienced in liaising with others at various organisational levels
  
  

We know your well-being and happiness are key to a long and successful career. We are delighted to offer country specific benefits. Click here to access benefits specific to your location.