Training Specialist (Customer Success)

Transform Digital Healthcare with Telstra Health

At Telstra Health, we're shaping the future of healthcare with connected solutions that make care safer, faster, and more seamless. From hospitals and clinics to aged care and community programs, our technology empowers teams to deliver better care-wherever it's needed.

Trusted across programs like 1800RESPECT, the Leaving Violence Program, and the National Cancer Screening Register, we connect care in ways that truly make a difference.

About the Role

As a Training Specialist (Customer Success), you'll help Telstra Health customers maximise the value of our digital health solutions by enabling successful adoption and improving user confidence. You'll play a key role in creating a consistent customer learning experience that supports stronger engagement, improved product utilisation and better customer outcomes.

Working as part of the Customer Success team, you'll contribute to initiatives that enhance post-sales engagement and support the delivery of connected and improved digital health experiences for all.

Operating in a hybrid environment, this role offers flexibility, and we encourage applications from candidates based anywhere in Australia.

What You'll Be Doing

• Design and deliver customer training programs, including workshops, webinars, e-learning and tailored learning experiences.
• Partner with Customer Success and Project teams to define training objectives and support customer adoption initiatives.
• Conduct training needs analysis to identify knowledge gaps and develop targeted learning solutions.
• Create, maintain and enhance training content, including guides, videos, learning modules and facilitator resources.
• Deliver internal training to uplift capability across Support teams and improve service outcomes.
• Develop scalable learning solutions, including train-the-trainer programs to support customer self-sufficiency.
• Measure training effectiveness, adoption outcomes and customer feedback to continuously improve learning experiences.

About You

• Demonstrated experience designing and delivering professional or technical training programs.
• Experience delivering engaging online training sessions, webinars and customer education programs.
• Ability to understand customer workflows and translate complex information into practical learning solutions.
• Strong knowledge of software products, digital solutions and technology-enabled services.
• Excellent communication, presentation and stakeholder engagement skills.
• Strong organisational skills with the ability to manage multiple priorities and deliver outcomes independently.
• Customer-focused mindset with a passion for improving user adoption and customer experiences.
• Experience in healthcare, health technology or SaaS environments is highly regarded.
• Qualifications in Training, Education, Business, Technology or a related discipline are desirable.

About Us

Flexibility isn't a perk - it's how we work! Love solving meaningful problems in an innovative, evolving environment? You'll fit right in! At Telstra Health, your work is impactful, your growth is supported, and your ideas are heard.

By joining our team of health and tech experts - you'll learn, grow, and make a real-world difference.

Perks & Benefits

• Free Telstra mobile & plan (eligible employees only)
• 25% off Telstra products & services
• 16 weeks paid gender-equal parental leave + extra leave options
• Career breaks, study support & ongoing learning programs
• Free 24/7 professional support for you & your family
• Employee rewards program: discounts on shopping, gyms, movies, health insurance & more

We're committed to inclusion. Aboriginal and Torres Strait Islander people, individuals from all backgrounds, and those living with or caring for someone with a disability are encouraged to apply. Even if you don't tick every box, we want to hear from you.

We're a Circle Back Initiative Employer-you'll get a response for every application.

Apply today to join a team that's making a real difference in healthcare.

Learn more about how Telstra Health is improving lives through digitally-enabled care here.