Company: Creator Flow, a Roar Global Company
Location: Hybrid, WFH 2 days/week, On-site 3 days in Moorabbin, Victoria
Employment Type: Full-time
Creator Flow is Australia's #1 UGC marketplace, connecting leading brands with talented UGC creators to produce high-performing video content. Our platform enables brands to create, test, and scale content efficiently in today's fast-moving digital landscape.
We're looking for an Account Manager to nurture and expand lower-spend accounts into high-value clients. This role is focused on building strong, long-term relationships with clients, activating new accounts, and helping brands unlock value through effective UGC strategies.
You will work closely with clients to understand their marketing objectives, guide them on UGC best practices, and support concierge clients in developing high-impact content strategies.
This role offers the chance to learn UGC strategy from the ground up, gain direct client exposure, and step into greater account ownership as you grow.
Responsibilities
Client Growth & Activation
Drive acquisition, activation, and growth of tail-end clients on the platform
Collaborate with the Account Manager to evaluate client performance, iterate on strategies, and implement improvements that drive sustained growth.
Identify opportunities to increase client spend and platform adoption
Build a strong pipeline and consistently meet growth targets
Client Relationship Management
Develop and maintain long-term relationships with clients
Act as the main point of contact for assigned accounts
Ensure high client satisfaction and retention
UGC Strategy & Consultation
Work with clients to develop effective UGC and influencer marketing strategies
Guide concierge clients on content direction, creator selection, and performance optimisation
Provide insights and recommendations based on campaign performance and industry trends
Market & Industry Awareness
Stay up to date with digital marketing trends, especially in UGC and influencer marketing
Bring insights from the Australian market to improve offerings and positioning
Cross-functional Collaboration
Work closely with product, marketing, and customer success teams to improve client experience
Provide feedback to internal teams based on client needs and market demand
Requirements
5 years' experience in advertising, marketing, account coordination, or digital growth roles
Strong understanding of the digital ecosystem, including paid social, content, and performance marketing
Hands-on experience or strong knowledge of UGC and influencer marketing
Proven ability to manage client relationships and drive growth
Excellent communication and presentation skills
Commercial mindset with a focus on revenue growth and client success
Ability to work in a fast-paced, high-growth environment
Bachelor's degree in Marketing, Business, or a related field
Must have full working rights in Australia (Australian Citizen or Permanent Resident). Sponsorship is not available for this role.
What We're Looking For
A proactive, relationship-driven individual who understands both brand needs and creator ecosystems
Someone who can combine strategy + execution to deliver measurable impact
A team player who is comfortable working on-site and collaborating closely with cross-functional teams
About Roar Global
Roar Global is a modern venture builder operating at the intersection of AI, platforms, and talent. For over a decade, we've been creating and scaling businesses across various disciplines in marketing and applied AI, serving a diverse portfolio of global clients.
With 10+ years of experience and the trust of over 5,000 clients, we bring operational scale and strategic focus to everything we do. Headquartered in Sri Lanka, we are active in seven countries, including Australia, Singapore, and Bangladesh. We work closely with global platforms like Google, Meta and Tiktok to deliver high-impact solutions across industries and markets.
We're building companies that matter, and we're looking for people who want to be a part of that story.