About Us
Kidsoft is proudly part of the OWNA Group, an Australian based technology company providing software solutions to thousands of early learning and OSHC services across Australia and New Zealand. Together, we support childcare providers with the systems they need to operate efficiently, remain compliant, and deliver exceptional care experiences to families.
Based in Bella Vista (Sydney), Kidsoft has built a trusted suite of childcare management products covering every aspect of running a successful early learning, preschool and OSHC service. Backed by the strength and scale of the OWNA Group, we are now part of one of Australia’s fastest growing software companies in the education sector.
As we continue to grow, we are looking to expand our Customer Support team within the Kidsoft brand.
We are seeking an enthusiastic Customer Success Consultant (Happiness Ninja) who thrives on helping customers, solving problems, and delivering outstanding service experiences.
Key skills:
Previous experience within a customer service role in a call centre environment
Comfortable working with various support tools – phone support, email, ticketing system
Self motivation, resilience, time management and organisational skills as well as the ability to work autonomously
Previous experience working within the childcare industry advantageous
Key Responsibilities:
Answer and resolve inbound support phone calls, emails and support tickets,
Support the ongoing development and roll out of our product range,
Onboarding of new customers, including delivery of online training and support documents,
Managing an already existing client base and building strong business relationships with new and existing clients,
Actively promote our workplace culture and company values.
This is a full-time, primarily office-based role located in our Bella Vista office. We believe that being present in the office is key to learning the systems, building strong team relationships, and setting you up for success.
Once you are confident, self-sufficient, and fully across your responsibilities, flexibility including occasional work from home may be considered. You will be supported with ongoing mentoring and comprehensive internal training to help you succeed and continue growing in the role.
What's next?
If you are interested in this role and have the right attitude to succeed with our growing Company, please apply!
We would like to take this opportunity to thank you in advance for your application and advise that only candidates that meet the position requirements and are an Australia Resident will be contacted.