Customer Service – Customer Success & Customer Experience
Help Us Deliver a Valued Customer Experience
At Tritech Solutions, we design, install and support electronic security systems for organisations across Healthcare, Government, Education, Commercial Property and Critical Infrastructure.
As our business continues to grow, we are creating a new role focused on one simple objective:
Ensuring our customers receive a valued experience whenever they engage with Tritech Solutions.
This is an exciting opportunity for someone who enjoys helping people, communicating with customers, coordinating activities across teams, and making sure nothing falls through the cracks.
This is an entry-level role with significant long-term career opportunities for the right person.
About The Role
The Customer Success Coordinator supports customers across their entire journey with Tritech Solutions, from initial project handover through to ongoing support and services.
You will work closely with our Sales, Delivery and Service teams to ensure customers receive clear communication, timely follow-up and a professional experience at every stage.
This is not a sales role.
This is not a helpdesk role.
This is a customer-focused coordination role designed to help customers achieve successful outcomes from the services we provide.
What You'll Be Doing
Sales to Delivery
- Coordinate customer onboarding activities
- Prepare and manage customer handovers
- Maintain accurate customer information in Zoho CRM
- Assist customers through the commencement of projects
Delivery Support
- Coordinate customer communications throughout project delivery
- Track milestones and customer touchpoints
- Assist with meeting scheduling and follow-up actions
- Ensure customers understand project progress and expectations
Lifecycle & Ongoing Services
- Support transition from project completion into ongoing support
- Conduct customer follow-up activities
- Track customer feedback and satisfaction
- Identify issues and coordinate internal responses
Customer Experience
- Be a trusted point of contact for customers
- Ensure follow-through on commitments
- Help create a consistent and professional customer experience
- Support continuous improvement initiatives
About You
You do not need previous experience in electronic security.
We are looking for someone who demonstrates:
Essential
- Excellent verbal and written communication skills
- Strong organisation and attention to detail
- Positive attitude and willingness to learn
- Ability to manage multiple tasks simultaneously
- Professional and customer-focused approach
- Confidence using Microsoft Office applications
Desirable
- Experience in administration, customer service or coordination
- Exposure to CRM platforms such as Zoho, Salesforce or HubSpot
- Experience working in a project, service or support environment
Why Join Tritech?
Career Development
This role has been specifically designed as a development pathway into:
- Customer Success Lead
- Client Services
- Account Management
- Operations & Service Delivery
Structured Mentoring
You will receive:
- Formal onboarding and training
- Exposure to Sales, Delivery and Service teams
- Ongoing mentoring from experienced leaders
- Development plans and milestone reviews
Make a Real Impact
You'll play a key role in ensuring customers feel supported, informed and valued throughout their experience with Tritech.
What Success Looks Like
After 12 months in the role, you will have developed:
- Strong customer relationship skills
- Understanding of project and service delivery
- Confidence managing customer communications
- Knowledge of Tritech's systems and processes
- The capability to take ownership of customer success activities
About Tritech Solutions
Tritech Solutions is a leading Australian provider of electronic security solutions and services. We help organisations protect people, property and assets through the delivery of integrated security technologies and long-term customer support.
Our team values:
- Customer Focus
- Accountability
- Continuous Improvement
- Professionalism
- Teamwork
Apply Now
If you're looking for a role where you can build a long-term career, develop valuable business skills and make a genuine difference to customer outcomes, we'd love to hear from you.
Applications should include a resume and a brief cover letter outlining why this role interests you and what you would bring to the team.
An AI Interview will be the first stage of this recruitment process