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Customer Success Executive EOI

20 hours ago
Full-time
On-site
Epping, Melbourne VIC
Expression of Interest: Customer Success Executive / Internal Sales Support
Epping & Northern Suburbs Melbourne | Full-Time | $80,000 + Superannuation

We are seeking expressions of interest from customer-focused professionals interested in upcoming opportunities as a Customer Success Executive / Internal Sales Support specialist across Epping and Melbourne's northern suburbs.

This is an excellent opportunity for someone who enjoys building strong customer relationships, supporting sales processes, and delivering exceptional service. Working closely with customers, sales teams, and operational stakeholders, you will play a key role in ensuring enquiries, orders, and customer requests are managed efficiently and professionally from start to finish. 

Key Highlights
  • Epping & Northern Suburbs location
  • $80,000 + Superannuation
  • Construction, logistics or manufacturing background preferred
The Opportunity
As a key member of the customer support team, you will provide a high level of service while supporting internal sales activities and ensuring customers receive a seamless experience.

Responsibilities may include:
  • Managing customer enquiries via phone and email
  • Providing internal sales support and customer service assistance
  • Processing orders, invoices, credits, and account requests
  • Coordinating customer orders and delivery schedules
  • Monitoring shared inboxes and responding to customer requests
  • Assisting with sales administration and reporting
  • Following up on freight, backorders, and order status enquiries
  • Maintaining customer records and account information
  • Supporting warranty, service, and product-related enquiries
  • General administration and office support duties 
About You
You are a proactive and customer-focused professional who enjoys building relationships and delivering positive customer experiences.
To be successful, you will ideally have:
  • Experience in customer service, internal sales, sales support, customer success, or administration
  • Strong communication and relationship-building skills
  • A professional and solutions-focused approach
  • Excellent organisational skills and attention to detail
  • The ability to manage multiple priorities in a busy environment
  • Strong computer skills, including Microsoft Office
  • A positive attitude and collaborative approach to work
Experience within the construction, logistics, manufacturing, industrial, or trade-related sectors will be highly regarded.

What's on Offer?
  • Competitive salaries around $80,000 + Superannuation
  • Full-time, office-based role
  • Stable and growing business environment
  • Varied position combining customer service, administration, and internal sales support
  • Supportive and collaborative team culture
  • Epping and northern suburbs Melbourne locations
Apply Now If you're an experienced Customer Success Executive, Internal Sales Coordinator, Customer Service Representative, Sales Support Administrator, or Client Services professional, we'd love to hear from you.

Submit your expression of interest today to be considered for upcoming opportunities across Epping and Melbourne's northern suburbs.